HVAC reviews in Portland, Oregon

After submitting request for service of my air conditioner, received text response within a few minutes. Shortly after got a call to schedule service. Technician arrived early afternoon and repaired the unit. I greatly appreciate the prompt, courteous, professional service!

Great experience with the company. They respond quickly, send the same service guy each time to our house, which is a real help since our place is complicated. They communicate well with us, and their people are always on time and do good work. The only reason I didn't give them the fifth star this time is that I'm frustrated that an expensive motor we replaced just two years ago, broke and needed to be replace again. Their only response was "well, sometimes that happens." Not very satisfactory. Still I think they are the best HVAC company I have dealt with in Portland.

Juniper is extremely professional, kind, knowledgeable, and helpful. Thank you so much for fixing my furnace so quickly 🙏

It was a pleasure working with Anctil Heating and Cooling. Everyone we met was thorough, knowledgeable and professional throughout the process of cleaning up old ductwork, replacing and rerouting where necessary as well as replacing the furnace. It was a bit of a challenge in a 100+ year old home and Anctil succeeded beautifully. We’re so very happy with the result!

Jeff and his team are wonderful. We live out of state and our tenants AC went out at our home in Tigard. Jeff responded quickly, got a tech out there who was able to fix the problem all in one service call. We are so grateful.

Jose was very knowledgeable and very nice to work with. He gave me a few suggestions to help the system run more efficiently.

Technician showed up on time (called ahead). He was very respectful, polite and informative.

I'm giving 4 stars because I feel the company is reputable. For the technician that came out I would give zero stars. Anctil indicated they were short staffed so we could not get the technician we wanted. My furnace would ignite and immediately shut off the gas 20 second later. I explained to the technician the exact sequence of how the furnace was starting and shutting down. He swore there were no issues with the furnace. Everything was working properly. He swore it was my third party, highly rated thermostat. He finally convinced me to put a new thermostat in (without the features I wanted). He was very argumentative. $300 later, and my furnace was now intermittently shutting down before coming up to temperature. Did some research and the symptoms indicated a faulty flame sensor. After purchasing a $9 part on Amazon, and installing it myself, my furnace now works again. Spent $300 on a unnecessary thermostat because the technician did not diagnose the problem correctly.

Jose did a thorough and good job of checking out our Carrier HVAC system and making sure it was ready for the winter heating season.

Best heating company ever! Explain thoroughly what they are doing and if anything found that needs to be repaired a good explanation. Trust worthy!!!

I just want to let you that Jose did a great job servicing my furnace this morning. He was very professional, got right to the point and left the area nice and clean.

My AC stopped working in the evening, after a day that reached around 100 degrees. I called Anctil the next morning for a service appointment, assuming I would have to wait days, since we were in the middle of a heat wave. The scheduler found an appointment for me that morning, the service person arrived right on time, and she was done with the repair in less than 30 minutes. I couldn’t believe how fast and excellent their help was! Thank you, Anctil!

I hired Anctil to install and relocate a furnace in addition to removing and installing all new ductwork and gas lines in joist bays of my basement 7+ years ago in order to begin a 2 phase complete home remodel. The technicians were great to work with, clean, completed the job on time, and seemed to understand the description of the work and what needed to be done. I have since used Anctil for all routine maintenance and have referred many friends, family, and clients.

However, I began to remodel my basement to finish the remodel and found that the initial technician ran the 1" flex pipe gas line below three joist bays behind a waste pipe before he brought it up above ceiling joists. This likely saved 15 minutes in work and it was done to cut a corner. This is not what the work order/contract described (see attached picture.) I did not catch this on completion of the work. I asked Anctil to come and remedy this oversight two weeks ago. They did and it took about an hour. They charged me for this work. I did not want to pay it and called to ask for this fee to be removed. Ben in the office was unwavering and insisted I must pay this small charge because it "originally passed inspection" and "you did not initially catch the mistake." I will pay the fee. I am tired of seeing contractors cut corners time and time again. This situation could have turned out much differently.

Unfortunately I will no longer be referring business to this company and am saddened by the way this situation was handled. In my opinion, how these little issues are handled show the true nature and culture of a small business.

Anctil came out to service my gas furnace and heat pump for their spring annual maintenance. David , the Anctil serviceperson, presented me with a Planned Service Agreement to service my furnace and heat pump twice a year for a $310.00 yearly fee. I signed and paid Anctil $310.00. Within 3 weeks my furnace completely died. Anctil did offer to come out again, however I had such a unacceptable experience with them I didn't want them near my furnace. I phoned another heating/cooling company, with a reputable reputation, to repair my gas furnace. Upon examining my furnace, they said the prior heating/cooling company had performed nothing or little to clean or check my furnace. (They had no idea the company was Anctil). The Planned Service Agreement I signed clearly states "Anctil will include all services listed on the above equipment" and lists the model and serial number of BOTH my furnace and heat pump. Clearly this was not done.
I called Anctil to cancel my Planned Service Agreement for which
they had already charged my credit for the entire year, $310.00.
With other companies, the charge does not appear until the work is done. Anctil has use of my money for 6 months. I spoke with Jeff, asked to cancel and return $155.00 as I would not be using the additional $155.00 for the 2nd service. He informed me Anctil would return only $115.00 of the $155.00. When I asked why, he responded there is an additional charge for a single service. I read my contract carefully, and nowhere in the contract does it state this. I would rate Anctil a 0 if possible.

I have used Anctil Heating for three different service calls for various reasons. Each visit, they arrived exactly when they said they would arrive. Booking the appointment was easy and received great customer service. They promptly identified and fixed/serviced exactly what I requested. Very professional. I definitely recommend them

Chris K has been the assigned technician the past couple of times. He did an excellent job. He is extremely easy to work with. He answered all my questions and continues to teach me about my hearing and cooling system.

. I would give him a 15 out of 10.

Jose and the whole Anctil crew worked smoothly to care for our heating and cooling system. I am so grateful for their service.

Been working with Anctil for years! As a 22 year Builder and Realtor in Portland I also refer them to all my clients. Their communication, professionalism, product and service offerings are the best in the industry, period. I cannot recommend them more highly.

Great service. The technician was the most thorough I’ve ever seen! He also took time to explain things, which was very helpful.

Chris always does a thorough servicing of our furnaces and air conditioning compressors. We discovered this visit that I didn’t have the app for our thermostats so he took a great deal of time helping me set that up. Personal service!

Aiden Heslen was able to solve the limit switch issue we had. He gets the 5 star rating!!!