HVAC reviews in Chattanooga, Tennessee

Fantastic service. I called during one of the coldest times of the year for emergency service. As night approached, I realized the heat was not working. I called the next morning and Anthony was out that day to diagnose the problem. A part was ordered and the next day I had heat. Companies were very busy at this time, but Scenic City had the right people and service was restored quickly. I was very appreciative. That same week, their had been power interruption due to weather, and I was without heat for several days..I had one day of heat and then this incident occurred. Times like this happen in life, but it certainly makes one appreciative of great service. Thanks

I’m a first time home owner and wanted some piece of mind when it came to my hvac so I made a maintenance appointment and Chris came and gave me the piece of mind I was looking for. Right off the bat he was so great and I knew I was going to be taken care of. He was knowledgeable, honest and so kind. He went above and beyond and as a woman who would normally call her dad for these things but he lives many states away, Chris gave me the feeling that he really cared. Exceptional customer service all around!!!

UPDATED REVIEW 12/29: I’m really pleased to be able to change this review - these guys made it right & ensured that we had a working unit as quickly as they were able. Johnathan was very professional & humble in explaining everything when I called after my initial review, and that went a long way with me, honestly. Based on the way they handled everything, we would definitely do business with them again!

We hired Scenic City Heating & Air to install an AprilAire 800 Humidifier into our home. The gentleman who came to give us the quote didn’t mention we would need a new thermostat (which we later found out we would need, and pay extra for), and they didn’t order one for us until weeks later - still waiting on that, with no updates from them. The team came to install the humidifier on November 29th. It hasn’t worked a single day since, and despite much back and forth between Max & my husband, it doesn’t seem like a priority for them to fix it. They’ve come to check it, say “everything looks normal” and shrug, except that the humidifier in our attic says our house is at 60% and it’s actually at less than 30% - the same as before we paid them nearly $3k to install an expensive paperweight that they don’t know how to fix, or don’t care to fix.

If they didn’t know how to install this, they shouldn’t have taken the job. Now we’re out A LOT of money and still just as miserable in our incredibly dry house.

Would not recommend, and will tell everyone I know not to use these guys. Period.

Mike Roy was amazing. Extremely thorough, knowledgeable and very skilled. I ask dozens of questions and he was patient and was able to answer all of them. I’d highly recommend Scenic City Heating and AC and especially their best air quality consultant Mike Roy. Best experience and so glad I had my ducts cleaned along with the other issues I wasn’t aware of!

***Update to my previous review***
Changing to 5 star review
I needed someone to repair my AC. Initially, I had trouble scheduling and the technician they sent, I was not satisfied with his work. But Jonathan, who is the owner, reached out to me and he sent another technician named Anthony. He was amazing and so efficient ! Professional! He did an outstanding job repairing my AC. I would certainly be using this company for any future work and absolutely recommend them!

*Previous review* A technician named Seth came to repair my AC and said need to replace the coil because of a leak and gave me a quote two day’s later for 1900 dollars and charged me an additional $482 on the spot. And he said the quote is good for 1 month only. I called them many times for the past 1 week and no response from him. I tried to talk to them many times for the past 1 week and I am keep on getting the answer that they printed the job paper and handed it over to Seth and he will call me back. But it never happened as of now. Even after a week. Looks like they don’t care about their customers and won’t respond to them. Don’t think they will take care of you as they advertise 24hrs service

Big shout out to Mike Roy for Scenic City for recognizing problem with HVAC after 3 other companies came out and didn’t see anything wrong. Outstanding service and so happy he seen the problem right away and fixed it. Best part is that he told me he just didn’t want to fix just 2 of the problems but of them because if he touches it he wants it all done and done right. Will definitely be using them in future.

Aron helped diagnose our "real" issue with our HVAC that helped us to save thousands of dollars after another company suggested a complete removal and replacement which was wholly unnecessary. Small diagnostic charge was better than the $8000 option we were told to pursue. Second time using Scenic City Heating and will be our #1 choice going forth.

We have used Scenic City and AC for years and because of their quality of service, will continue to do so for many more years. I would like to shout out Mike Roy. Mike came out to our house on 2/7/24--He was courteous, respectful, friendly, knowledgeable and so many more nice things I could say. With all that said, he did a great job explaining to our understanding everything that needed to be done and was done. Mike represents Scenic City Heating and AC VERY well!!

Very pleasant & professional at both office & repairmen. Came out same day I called. Tough problem with my heat pump but they persevered and got it fixed! Highly recommend!!! Aron, Anthony & Jim did superb work & went the extra mile to get the needed parts quickly!

Scenic City was very professional and quick to respond to my call for help. I called after 9 pm and had a technician (Anthony Pinion) working on my issue by 1:15 pm the next day.

The AC service was great but the representatives that took my information on the first request for help to my follow-up call, took great care making sure all my contact information was correct. No contact information gives no service, all contact with me was done with an attitude of "how many I help you"

Above average service seems to be a given from Scenic City Heating and AC employees, I be be using them in the future.

Mike came to do a consult, then duct cleaning and installation of an air scrubber. He was super helpful and knowledgeable, and absolutely improved our air quality and filtration with his recommendation. He was very professional and easy to work with. Sammy who answers the phone is also great and I am overall so pleased with the service received. Thank you!

Mike was amazing! Super kind, personable, professional and confident in his knowledge. I didn’t feel pressured to buy any services or products. He was super thorough in his inspection and I feel the pricing was fair if not better based on other company quotes . I fully intend to use Scenic City for any HVAC needs in the future and I hope Mike is my technician.

Mike Roy was incredible!! Not only did he swing by two days before our appointment when he had finished another job early, but he went above and beyond to do an excellent job for us! Polite and professional all in one. Can’t say enough about him!

I cannot say enough good about this company and their people. They are nice, friendly and very professional. They got to my job very quickly, knew what they were doing and got two separate HVAC systems installed and working beautifully in one day. They were immediately responsive to any of my questions. I received good quality and good value. I would not hesitate to use them again nor to recommend them to all my family and friends. The systems work very efficiently and look nice as well. Five stars to all the guys: Hunter Brown, Aaron Knight, Ian Silk, Terry Brown and Mike Roy. Thank you guys!

Great service and super helpful. Had some AC issues and scheduled an appointment. Within 30 minutes, they called me back to attempt to troubleshoot the issue on my own to potentially avoid me paying them for coming out if it was a quick fix. To me, that shows tremendous integrity, as Scenic City was trying to help me fix the issue on my own so that I could have a cool house since it was going to be several days before my appointment.
While we still needed their assistance, the day of the appointment, Ryan and Anthony were able to quickly diagnose and fix the issue when they showed up. All in all, everyone was super helpful and cannot recommend them enough.

I got a couple of quotes to redo our heating and air and went with this company. I have been really pleased with the professionalism and follow through on promises. Josh and Rob were the techs that did the installation and they did great. Max was absolutely phenomenal to work with to coordinate everything, and stayed personally involved in the project after quoting me for the installation. I'm very glad I decided to use Scenic.

After having 5 different companies come out to give us an estimate for replacing our 3 ton unit. I can say, without a doubt, I made the right choice in picking them for the job! Professional, knowledgeable, punctual. They took the time to listen to our needs and answer any questions that we had. During the installation they were very respectful of our home. When they were finished with the job, you couldn't even tell they were here other than finally having heat! They even offered us heaters while we were waiting for installation. After meeting with Max for the estimate, Josh Farley came in with Rob to install our new unit and enlarge our intake. They were so knowledgeable and took the time to answer any and all questions. During this time, Michael Roy, their air quality expert, added a significant amount of insulation in our attic and installed an air scrubber, which I highly recommend, to our unit. I can't say enough how impressed and happy I am with Scenic City Heat and Air. I will be recommending them for a long time to come!

Scenic City solved a problem we've had trying to heat and cool our conference room which was served by a large system and very inefficient. They installed a new, state of the art Mitsubishi high-efficiency mini-split unit that dropped right into our hung ceiling grid. It's quiet and comfortable. Everyone is happy!

I called Scenic City for appointment. In sharing my educated guess of what failed, gentleman on phone said capacitor replacement was $200 and I might want to do myself since I'm familiar. I am from Florida, unaware of local HVAC parts house, he told me where to go. Due to work schedule & working from home, I said can you schedule tech for repair! He said okay today 7/11/22 between 1-3pm. Called back at 3:15pm, no tech. Sandy said he was still at last call, but will call when on his way. NO call, showed up at 3:45-4pm. Tech (Chris) showed up took 1 panel off & said, "FIRE!" I was shown pictures on his phone & he said this will need to be replaced. I inquired to how much? He said he was new, hates iPhones and can't work technology but said $500+. I said plus what? Taxes, extra $100, a new system? He said let me call the office to put estimate together. He told me he tried 2 numbers, no answer. He then proceeds to tell me that I can save a lot of money by doing it myself. He points out parts and said replace those and you'll be fine. Tech never addressed the question of why there was fire. Something was drawing too much current/amps caused it to over heat, this is my dad's words explaining that replacing a part does not & will not solve/diagnose the problem. Chris didn't want to do the job. I didn't want to do the job either, but tried to collect parts per his instructions at given locations and replaced parts. Guess what? That did not repair A/C. His deductive conclusion was a start, but NOT a true diagnosis. Something caused the fire. Something was failing drawing too much current. I called today 7/13/22 asking for a true diagnosis. Sandy said she'd send out Anthony, veteran technician this afternoon. At 5pm I called, got after hours answering service that took my info. Jonathan called back and said he listened to recordings. I clearly wanted to repair my AC. He told Sandy to return monies paid and tell me to find someone else. By the way, no voicemail from Sandy and no receipt or estimate from Chris.
This evening another local company was gracious enough to squeeze me in. We discussed my trials & tribulations of my efforts encouraged by Scenic City Tech & new tech told me no worries! He would diagnose my problem & get me back up in running.

What happened to customer service?

I thought a different tech at Scenic City would repair unit, but too much work in a heat wave during summer. I guess they can Cherry pick the jobs they want. Buyer Beware!!!!

I highly recommend Scenic City Heating & Air. Their wonderful technician, Aaron, just fixed our machine. I was terrified the whole thing would need replacing, but he was able to diagnose and fix the problem, just in time for a cold snap. Aaron was able to explain and walk me through each step of the repair, with succinct descriptions and photos. He was friendly and personable, yet professional in every way. (He even reassured me that my old machine still has some life in it, after all!) I will definitely use Scenic City in the future, and very much recommended that you do, too!

When my AC began going out, and I called one weekday afternoon, they had somebody out to investigate the next morning. Ryan, Mike, Rich, and the other technician were all fantastic to interact with. They made sure to diagnose thoroughly and provide options that met with our goals for the residence. And they were installing the new unit just two business days after coming out to diagnose the problem, and even that was only because they had to wait for parts! They were very considerate of my home and space while I was working, and they took care to do as much prep work outside while installing as they could to minimize disruption to me, without my even asking. I highly recommend their service!