HVAC reviews in Memphis, Tennessee

I have purchased two heat/AC units from Landmark. They listened to our needs, adhered to our budget, and installed both units in a timely manner. Staff is friendly, professional, and efficient. We have been Landmark customers for years and my parents used them before us. We are loyal customers and will continue to be.

Griffin always does a great job with a great attitude. Very pleased, thanks!

Signed up for the annual maintenance contract ($310/yr) and just had my first service completed by Garrett. I'm impressed! He gave a 20 min heads up call that he'd arrive at 9am (window was 9-11am) and then he showed up on time. He spent a lot of time answering my questions and servicing the units, like just over 2 hrs! I really appreciate how detail-oriented he was!

The technician was polite, professional, and knowledgeable about most of the issues of concern. A more thorough understanding of how to winterize our high-efficiency unit would have made the visit complete.

Following the service, the technician provided an extensive verbal debriefing of the checked items. This was very much appreciated. It would be helpful, however, if Landmark also provided a written list of these items, as they were numerous and impossible to remember. In addition, I was asked to sign three electronic forms. One was for the credit card but there was no writing on the other two forms, just a place to sign. I suggest Landmark make it clear on the form what they are asking the customer to sign.

Jim, my technician, did a terrific job with my regular service check!

On time arrival, clean, courteous technician familiar with my home and systems. Quick and easy.

Having felt other people’s systems, makes me feel great. I have always given Landmark the highest rating possible. Half of that credit goes to the system and the other half goes to the employees. It is almost impossible to find any Company employees with a great attitude and thankful for the business. My service today was a great example of an employee that has not only the Company, but the customer’s concerns in mind. Hopefully, he will be back this Spring to take care of my unit. From a very happy 😃 customer. Dave Morgan.

Very frustrating. They did not clean out the condenser drain in the year we had them for our service contract. Caused it to back up. We had our new company come out and clean it and put in whatever needs to go down it. The back up cost us several hundred to fix.

Rep called me and advised, that they had done it and referred to the invoices. When I reviewed the invoices, no where did it say they did this. It was a detailed invoice listing everything they did. They ran water down it to make sure it was clearing, but that isn’t going to clean it.

When i told her I had 2 people look at it and they said the same thing, that it was clogged from lack of maintenance, she (I’m not kidding) said, oh other companies will just tell you what you want to hear. I literally looked at how clogged it was AND both other HVAC guys independently said the same thing. Weird

I find when a company bashes other company’s it’s usually what they do. Seems like the case here. They just tell customers what they want to hear.

Extremely disappointing, glad we ditched them after of year, but we are still dealing with the incompetence.

He was knowledgeable, helpful, kind and respectful. He listened to what I wanted to have done. He did it. And explained what he had done when he had completed everything.

Landmark has installed and serviced my AC/Heat units for over 15 years. Their service is very reliable. I trust their advice and service. I NEEDED new ductwork for my home, and they were quick to complete the work so I could return home. I have found Landmark to be extremely honest, and they stand behind their products and services. I have a yearly contract to check and replace filters twice a year! Fifteen years is a long time to enjoy great service by honest and friendly people. Thank you

Garrett and Mike showed up promptly at 7:30 with big smiles on the their faces and immediately started work. They were polite and efficient communicating every step of the process. They treated our house as if it was their own and cleaned up when they left. They explained the thermostat in plain language and we are excited to use our new heating system tonight. I highly recommend Landmark Heating and Air to anyone in need of a new system.

Janet Griffith

Recently Landmark checked out my HVAC system in preparation for spring. As always, they arrived on time and promptly started their inspection. They were thorough as well as professional. Before they left, I received a report that everything was in good condition and ready for the change in weather.

Landmark was able to schedule a same day repair on a 105 degree Friday. Arrived on time. Quickly diagnosed and replaced a capacitor. The tech seemed very knowledgeable. Very thankful they could work me in. Great experience.

I have a maintenance program with Landmark and when I noticed our unit was not working and it was in the 90's at 7:00 pm. It just took one phone call, and someone came out an hour later and had us back up and running. Very polite and helpful, as always with their techs. Great company

Dylan was professional, friendly, and on time! Everyone I have worked with or talked to in the office has been professional and personable. We've used Landmark for years and will keep using them in the future!

Griffin did a great job checking our systems for the winter - repaired one part, and was pleasant to have around the house for half a day. Even offered to help out when a furniture delivery arrived. So kind! Thank you!

As a building, (hvac) inspector I am inspecting equipment and most importantly proper and safe Installations daily. Their team far exceeds the basic knowledge and requirements. Recommend contacting Brad with Landmark, great, informative hvac professional.

Garrett was extremely professional and courteous. I appreciated the call prior him arriving, his knowledge and honesty and the great respect he showed in making sure the area he worked was clean and lights were off. I appreciated being sent someone like him

Chris and his team were my technicians who installed my new AC that I unfortunately had to replace for my home. It wasn’t cheap of course, but the unit works great, it’s pretty quiet in comparison to my old one, and he was able to even throw in a WIFI enabled thermostat free of charge, which I didn’t even expect. The full installation took about a couple of hours, but they were finished by mid afternoon. I’d definitely recommend them for your HVAC needs.

Just got started with Landmark's maintenance in the spring, following my husband's passing. It is peace of mind knowing that a Landmark tech is now checking on it twice a year and on the lookout for potential issues. The tech who calls on me is always on time, polite, courteous, and takes the time to answer question. I'm sticking with Landmark!

2nd full HVAC system purchased and installed. They worked with me to conserve space and still fit in more efficient systems. They made sure that generator ac bypass was hooked up correctly and working. Planning, comparable builds shown to compare and communication was great. The work was done when said. I highly recommend.