HVAC reviews in Austin, Texas

The heater on my package unit went out last night. I called a realtor friend of mine to see if she had any suggestions for service other the well known companies. See suggested these guys. What a surprise. They arrived several hours later and had me up and running in no time. Great service! Highly recommended.

This company was indeed cool! Great costumer service and quickly handled our situation. Willie and his partner were very courteous and polite. Got the job done. Reese was great with communication. I will use this company again!

Update: Jaxon and Carlos did a great job replacing one of my AC coils. They were very thorough, friendly, and easy to work with. My house feels cool again. Would recommend.

The Coolest team was the easiest and most friendliest HVAC contractor we’ve met in Austin. They have an honest, no-pressure sales approach that’s only superseded by their quality workmanship during the install. They are now our ‘go-to’ company for all our future HVAC work.

The coolest have been servicing my hvac the last 18 months bi annually. Last week, the hvac stopped cooling. It was determined to be the coil in the attic as well as the compressor outside. The compressor was under warranty thru Lennox the coil was not. God bless the crew of three who showed up to toil for hours in what had to have been 115 degrees in the attic. The house was 95 degrees inside. They then skipped lunch to work outside on the hottest day of the year @103* degrees. Not sure how they did it but they did! They put drop cloths to protect the floors & that I really appreciated. The crew of 3 were so patient with all my questions and inquiries. I always try to learn anything I can for the next HVAC repair or replace. I appreciate this company and so happy I made the switch 2 years ago. Totally, recommend and I hope my crew of three got a lot of fluids and salt as that was a tough job! ⭐️⭐️⭐️⭐️⭐️

Had a technician out less than 24 hours after contacting them with my HVAC concerns. Diagnosed and fixed the issue in a speedy fashion (clogged drain line that caused water to back up and leak all over the HVAC closet). Definitely keeping these folks in mind for whatever future issues might arise down the road!

The Coolest LLC has come out two times to my residence and each time their professionalism, sincerity, and care in getting the job done is unmatched. They are not out here to scam anybody or to take advantage of you in a bad situation. If I could recommend them higher I would. They will be my go to AC company while I’m in Austin for the rest of my time here. Dagan is again an exceptional technician and one I plan to ask for by name!!!

The Coolest replaced a 27-year-old 2-ton unit with a high-quality variable speed one from Bryant and also installed two Solaris air purifying systems. The owner--Mark--spent way more time with us answering questions and following up with us than any other provider, which gave us peace-of-mind to make an expensive decision. His sales manager--Reese--did the same and updated estimates when needed. The crew who installed the unit was just as nice. They covered the entire floor with canvas where they walked, which is very much appreciated. They installed the unit in a 100+ degree attic and cleaned up after themselves. The unit and air system works great so far. After the sale, Mark followed up with submitting a rebate to the City of Austin, which actually went through. In addition, they provided an extended warranty. I highly recommend The Coolest for replacing an A/C unit.

Dagan did a great job diagnosing why our HVAC wasn’t working and subsequently fixing our plugged drain. He then fit in our winter checkup on both our units so I didn’t need to schedule that for another day. He was incredibly polite and knowledgeable - patiently answering all of my questions. Wonderful service, thank you!

Wow! Another amazing experience with The Coolest! Rigo, Caleb, and Dave’s team removed our old system and installed an amazing, high-tech Bryant system. They were professional in everything they did. They communicated with us throughout the day, cleaned up after themselves constantly, and stuck around to make sure that we understood the system, that the app was downloaded, and that we were confident with the install. They’re even coming back tomorrow to make sure that we understand the system from a higher level. Highly recommend.

Update 2: This time I had a furnace issue, and of course the team is super responsive and friendly. Cannot recommend them highly enough.

Update 1: Hired the team to help with some vent replacement and the service keeps getting better. Bianca, Rigo, and Carlos were so easy to work with and were super flexible. I will definitely reach out again for any HVAC issues that pop up.

Super responsive to my request and provided great advice. Really appreciated the suggestions on my HVAC issues.

Called them since they were close to the house and they were out there the same day! Had our heater fixed very quickly! The tech was friendly and knowledgeable. Would definitely use them again!

The team of Willy, Rigo and Carlos were spectacular. They were flexible with my schedule, pushing out the job start time to accommodate an emergency I had.
When they arrived, they treated our home with the utmost respect, communicated clearly, and then simply got to work. 6 hours later, they finished the install of a floor mounted mini split, helping address a home hot spot that had bothered our family for about five years! The inside of the house was left cleaner than when they started, and the outside looks very clean, despite the need to install electrical and copper lines - they hid it with a system that is very pleasing to the eye.
From start to finish, working with The Coolest was fantastic -- Reese who came up with the idea of how to solve the issue was knowledgeable, fair when it came to pricing, and really on top of the scheduling of the install. The installers themselves, as I said earlier, were simply top notch.
Ultimately, I'm simply delighted with the work and would recommend the company to anyone who has HVAC needs. They are as the name suggests, the coolest.

The Coolest is awesome in every way. From start to finish, they were knowledgeable, professional, and great to work with. Reece came out and looked at my system and gave me great advice and answered all my questions. Dagan, the lead technician, made sure everything was planned out. Then the crew came out and got the whole job done in one day.
I would give them 10 stars if i could.

These guys are, as the name would suggest, the coolest (and the best)! My AC coil went from working ok to broken real quick, and since it’s still hot I was overwhelmed and desperate to get it fixed. They made the process super simple for me, responding back with near immediacy to get a very thorough quote together completely via text and requiring only a few pictures from me of my existing equipment. Opting for a whole new system, the price I paid was beyond competitive for top quality equipment - coming in well below the other two quotes I got for similar or lesser optioned systems. The install crew showed up on time, was super friendly, and did amazing work (I’m talking This Old House quality). They got the replacement in, tested and working in under 8 hours and left the place cleaner than before they started. I cannot recommend them and Bryant enough to anyone that will listen!!

I reached out to The Coolest for a 2nd opinion on some very pricey repairs, and they were super responsive, very helpful during the consultation, and reasonably priced. I ended up going with another company, but it was a very tough decision! While I can't speak to their actual paid services, the support they showed was stellar and very much appreciated. Will definitely consider them in the future if my needs change!

The Coolest.. They stand up for their name. They were all very knowledgeable and cordial.. And they finish the job right before dinner. They got here at eight and finished by six and installed my new HVA system, with the air purifier and the UV light and air ionizer, new duct work and vents, Add added additional installation and added additional installation. David’s crew, Rigo, Carlos, Reese.. And I couldn’t remember everybody’s name, but they were all great thank you so much for your hard work and I’m very happy with my Installation!

I was really nervous about what the problem would be and how expensive the repair would be! Jaxon came out with a great Austin,Tx attitude and made me feel calm and that all would be ok, and it was!!! It was a quick repair and the price was very affordable. Thank you

WARNING: I had read positive reviews about this company, but I had an awful experience. Had a new complete HVAC system installed and they left the job looking like this, with the ceiling pain/drywall coming down like this. In addition, I had some concerns about the humidity levels in my place with the new unit running. The owner, Mark, called me and was incredibly rude and disrespectful, saying that he had much bigger concerns than this right now and was going to get around to it eventually down the road. For someone who just spent a lot of money (10K) on a new HVAC system, found this customer service just really disappointing. The owner was downright nasty to me.

They sent a technician, Cole, out to address my concerns, and upon leaving, I learned that he intentionally manipulated the system settings to create falsely improved humidity readings (see the pic of the calibration settings below) giving the appearance that the issue had been resolved, when it had not. This was a deliberate act of deception, and I was never notified that he had manipulated the calibration settings. As soon as I learned he did this, I contacted them about this, with very little response from the company, other than "yeah, he shouldn't have done that".

I would highly, highly recommend you use another company, this was super shady business.
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In response to the owners comments below:

I have never terminated our work together, I have been trying to get ahold of you guys to address my concerns with no response. Not cool, man. Can you personally reach out to me and schedule a visit?

Under no circumstances should the diagnostics be adjusted to reflect a lower humidity level than it reads; this is manipulation, particularly given my chief concern of the humidity levels being too high. Your manager Lee even told me that this was inappropriate and he would speak to Cole about it. Furthermore, there was never any follow up visit discussed like you said.

The crack in the wall was not small, it was big, and the pictures speak for themselves. This was right after the install of my new unit. Same day, just left like this, and you were rude about my concern to get this addressed quickly.

Lastly, I never requested a full refund, and again you have demonstrated that your lack of customer service here by painting a patron (who just paid 10K for a new install) as a villain, rather than making things right.

Rigo and Carlos provided excellent service at my condo today. I was able to continue working from home while they professionally took care of business. All the way from inspection by the first tech until completion the service by Rigo and Carlos, The Coolest LLC has been great to work with.

I had a great experience with Dagen from The Coolest. Very knowledge, professional and took the time to troubleshoot and explain my issue with the heater. Certainly will be calling them again for future issues and requesting Dagen as the technician. He took the time to explain things clearly to me and made sure I know all possible solutions before moving forward.