HVAC reviews in Austin, Texas

Today Eddie, Jesus and Juan replaced my plenum ensuring that the mold that was found during my regular service check was addressed. Now I can rest easy knowing there is no mold moving throughout my ducts and into the air in my home. These three guys knew their job and were very professional and courteous. They addressed my concerns and explained to me what they did in a way that I was able to understand. Thank you guys so much.!!!

Aaron did a great job of servicing our system. He was thorough and provided a system maintenance review and some good recommendations.

Javier and his assistant did an excellent job. Explained in detail what had to be done. Highly professional.

We have always used Strand Brothers for our HVAC needs and maintenance and have been very pleased with the technicians and the service. We have a maintenance agreement so the cost to have the units serviced was included. Cristhian was very nice and did a thorough job today.

I genuinely don’t know how they have as many good reviews as they do. We got a new air handler for $4,500 from them 18 months ago, and we needed people to come out three times within the first free months because several people installed the thermostat incorrectly, resulting in the air handler never turning off (and they tried to charge us diagnostic fees each time on the 2 month air handler).

Then a month ago, the air handler sprung a coolant leak, and Strand said they could either repair it for several thousand dollars or we could replace the unit, but we would need to replace the outdoor unit too because a new air handler would not be compatible with the outdoor unit, something they apparently knew 18 months before but did not explain. So we took out another $9k loan from them so we could replace both units. They nonetheless charged us an $85 diagnostic fee that they said they would refund within a couple days of installing the new unit. Within a day on installation, the air handler needed repairs because it was making honking noises. They claimed it was a motor issue and it was back ordered a couple days. Three weeks later, we had not heard from them and about the motor, and they had not refunded the diagnostic fee. I reached out by email, and they followed up to say it was back ordered and asked if we “still wanted it,” suggesting they never ordered in the first place. I reached out by email again confirming we still wanted it and requesting that they process the refund. I also asked them to confirm the extended warranties we were given for the inconvenience.

No word from them for 6 days. I followed up again by email, again requesting a follow up and the refund. I let them know I would initiated a charge back with my credit card company if they did not process the refund. That got a response, and they finally processed the refund within a day. They still have not confirmed in writing our extended warranties, which I find exceedingly suspicious.

They finally got the motor in and installed it today. But turns out it wasn’t the motor in the first place and now need two other parts. But worst of all, the unit that was previously working (and was just noisy) is not blowing cold air at all. We called at 7:50pm and are told that, even though they are 24 hours and broke our previously working A/C, no one can come until 4-8pm the next day.

Do not recommend this company at all.

Mr Raciel C of Strand Brothers performed a great maintenance for our HVAC system. I definitely agree that our annual maintenance agreement is worth the money. Service is key especially excellent service.

Tim was awesome today!! He was very helpful and informative with what he did and checked and how we could improve our air quality! He is super nice as well

Tim was very thorough with the routine service and filter replacement. Advised me of improved filter options and other improvements to the system for me to consider. He’s an asset to the company!

Polite and patient technician, Ross Parsons, was great and answered all my questions. He was very thorough. I paid for the diagnostic but chose a different company for the work because Strand Brothers charges were twice as much as the other company.

In 25+ years of using Strand Brothers, I have never had better service than I have with Michael Barrera. He is knowledgeable, polite, neat & tidy, in assuming and very friendly.
I will request him for every service call from today forward.

Strand has been completely reliable and accessible, during the three years we've enmployed them through our service plan. They generally have knowledgeable techs and have been able to troubleshoot any abnormalities with our two systems.

We've been Advantage members since the summer of 2021 when our old AC unit finally kicked the bucket. The service has been great so far and Strand has always been prompt about repairs an maintenance. It's especially nice to have the same tech (shout out to Amber) do the summer and winter maintenance because they know exactly where to focus their efforts each visit.

We have used Strand for years and we upgraded our system to the Advantage Program. We love it because all maintenance and services are covered and we know we’re not going to have to pay out of pocket for any repairs.

We started having an issue with the system cutting off late in the evening so I called to have them come out. Setting up an appointment online was easy and they came out the next day.

Raciel was our technician. We remember him from a previous service call on our old system. He remembered our house as well. I had explained the issue on the service request and he already had an idea of what the issue was. He went up to our attic to clean out the overflow trap and blew out the line to make sure it was flowing properly. He showed me pictures of the issue and how he cleaned it out and recommendations to keep things clean in between yearly visits.

Raciel is very friendly and helpful and is extremely thorough when doing his job. It’s great to know we are in good hands and that he’ll get the job done right the first time.

We’ve always had a great experience with Strand/Service Experts and would recommend them to everyone.

We have been using Strand Brothers for years. Amber was out today servicing our property. She was super friendly, professional, informative, and thorough. Strand Brothers has been a good company for us fore more than a decade, and they have a great asset working for them with Ms. Amber. If you need service, I recommend Strand Brothers. Cross your fingers that they send Amber out to take care of your property.

I bought 2 LENNOX systems from Strand Brothers and had them installed several years ago. I bought the memberships service and have the systems checked twice a year. Systems ran well and checkup services were good. But on Friday 1/23/26, the day before the coldest cold front of the year arrived in Austin Texas, the thermostat control for one of the system failed. I called and Strand Brothers sent someone to check it out. I was told that I need to replace the S30 with the S40 controller. He said the part is too expensive so the company does not have it in stock. It has to be ordered. I called on Saturday and was told to wait for the part department to call me back. In the mean time the temperature at night was below 20s. Company closed on Sunday. On Monday I called and because Austin shutdown due to ice so again I was told by the operator to wait for the part department to call me. On Tuesday I got someone to talk to part department and was told that they will send me quote, I told the lady I accepted the quote. The quote was sent to me via email, I reviewed and reply to email that I accepted. The next day - Wednesday - I saw a server error email message. The email address for the quote doesn't accept reply. I found at the bottom of the quote attachment has signature to accept so I did and got an email reply that it was received by Strand Brothers. I called Thursday and told to wait for part department. On Friday I called and was told someone will call me on Monday 9 am. All this time Austin weather was freezing and I was trying to keep warm.
On Monday I received no call no email. I called and was told to wait for part department, when I insisted to talk to part department, I was told that I can't talk to anyone at Strand Brothers. I did not know all this time I was talking to their answering service " Strand Brothers Service experts". I have to insist that I want to talk to manager or I will cancel my contract and membership before I was able to talk to someone that can address my problem. They sent someone to replace the thermostat in the evening of the same day.

I sent email to Resolutions as requested. No one reply to my email. This speaks to the dismal service and the company willing to learn and improve on their service.

We needed some annual maintenance on our HVAC units at work. I chose Strand Brothers based upon their great reviews.
Thankfully, they had Jose Ortiz scheduled to be our Tech. Fortunately, he discovered several unknown issues to us. He worked very hard to resolve and fix everything he could. We are waiting on some quotes from the office for other items that need to be repaired or replaced. Once we receive the quote, I will request Jose to come back to take care of everything. Jose has gone above and beyond my expectations! He was on the 40' tall roof during the heavy down pouring rain one day and 100 plus degree temperatures another day.
Jose is very friendly and informative and gives great customer service. He deserves a Bonus, a Pay Raise and some PTO for his excellent work! He also gets 10 Stars! Thank you Jose!

Great service from Tim! He was courteous and explained that the system was running good. All happy with routine maintenance. Thank you Tim!

It's a shame that Strand Brothers got bought by private equity. It has gone from a trusted company to a huge scammer. Our AC went out a few years ago in the summer and the tech convinced us to use their AC program. He mentioned that the cost would be around the same as buying a new unit. It was not clear to us that the total lease obligation was over $30k, and that we would not even own the unit after paying such a significant amount. This program utilizes predatory sales tactics on people desperate for relief from the Texas heat. I would recommend steering clear of this company and taking your business elsewhere.

The team showed up on time and completed the HVAC installation early. Everything was done very well and my house was clean when they left. Much thanks to Jesus, Juan, Eddy, George (Jorge), and Leo for a great job!

This was a Sunday morning emergency visit regarding a kitchen faucet with a sensor light that continuously flashed, and then the main faucet only produced a permanent drip. It would not stop running and the technician was able to reconnect running water that turned off from the faucet. He said I should replace the faucet with a new one. I went to Home Depot and when I returned, the technician was back and ready to install the new faucet. He was very quick and efficient.

Huge fan of Strand Brother! They have been servicing our AC/Heating unit for over 8 years. We have bought a newer unit from them as well. Everyone is super friendly and honest. Tim handled our servicing today and did a brilliant job!