HVAC reviews in Austin, Texas

I called to have yearly maintenance done on my Tankless water heater.
Strand brothers Service Experts sent out Rodger Juarez to take care of it.
He was very professional, knowledgeable and very polite.
I got a good report so I’m very happy.
Kudos to Rodger!
Thank you Stand Brothers Service Experts y’all do awesome work.

Carlos and his team were super helpful. My water heater stopped working, and they were able to come out the day I called to get an assessment and quote. The very next day I had hot water again after replacing the unit.

Called Strand Brothers Service about our small, Insta Hot , hot water heater quite. Quick response and Ross Parsons arrived. Evaluated and ordered a needed replacement and a date to install. All done effectively and personable. Very happy with our service!

Could not be more pleased with the service I received today. Chris was both professional and friendly. I had a few questions and they were answered in a way I could understand
Great job.
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Mr. Efrain Ortiz has continued setting an example in professionalism, courtesy, and customer care. He communicated his arrival as well as arriving as indicated. His workmanship and technical knowledge are attributes that live up to the name brand of Strand Brothers Services, He is indeed a Service Expert we look forward to serving our church.

Discovered leak at front of garage, which ended up being under slab leak. AB, Race, and Alex were amazing in taking care of multiple issues resulting from that leak. Would highly recommend them and Strand Brothers for any of your plumbing needs. They were beyond thorough and we appreciate all of their hard work!

Seth came this morning to do a maintenance check. He found a few problems which he explained to me in a way I could understand. I agreed to fix the problems now, before they became major problems this summer.
Seth was polite, showed up on time and had my unit in tip top shape very quickly.
I am very pleased with Seth and the service he provided.

I had a great experience with Jude and Malik when having a new shower head and faucet installed. They were friendly, knowledgeable, professional, and fully explained what was happening. They completed the job exactly when and how they said they would. I previously had an HVAC system installed by Strand and, so far, their service has always been a good experience.

Strand Service Expert came to the house to provide our 6 month maintenance service. As part of our plan we are to receive a report of the service provided for 2 A/C’s.

Since the report was never filled out by Service Expert, I have no idea if they did anything other than take a few readings and some pictures.

When they tried to upsell a Hard Start Kit and I said not today, Service Expert was clearly annoyed and gave me the evil eye. Then suggested I call my husband then and there so I put Hub on speaker and Service Expert tried to sell it to him. When Hub asked a few question about a Soft Start Kit, Service Experts said it would be a whole new install 😂.

Strand used to be good, but now they are “Service Experts” and send sales people instead of actual technicians who know about products they sell. I could go on about how they give you a ridiculous 4 hour window to wait for the tech to arrive but y’all know.

I cannot compliment Amber enough. She was more thorough than any service person we’ve had before, she explained everything she did, she has great communication skills, plus a very outgoing and friendly personality. She is an asset to your company! Thank you for your excellent service, Amber!

Today I received on time, courteous service by Chis Garcia, the service profesional Strand Brothers sent to take care of my winter check up. He kept in contact to update me of his arrival time and once conducted his inspections let me know what was needed to authorize the work. I have peace of mind knowing that if the winter weather makes high demand on the system it can respond and if not I will have emergency service available.

Caleb is great. He is polite, friendly, and professional. He respects your property and makes sure to keep everything clean. During his work, he provides updates on any changes. He came to repair a clogged drain in the kitchen, and as he was leaving, he noticed that I had a leaky line in the yard. I never saw it; it could have been costly if it hadn't been caught. Strand Brothers is very lucky to have such an employee. Curtis was also accommodating, friendly, and professional. I will ask for Caleb or Curtis for future repairs.

UPDATE:
They couldn't find the leak. I need to speak with management. I am thinking about downgrading my review.

FINAL UPDATE:
There was no resolution to the issue. I had to hire another company to find the leak and made repairs. I've talked to management about compensation in January, and it went nowhere. I have used this company before, and it was the first time this has happened. In June 2024, I had another leak in my yard due to the ground shifting. I used another company, a big difference in experience with them.

Reviewer, it is up to you if you want to try this company. They are good and have decent service. I left out my experience of disrespect from those trying to find the leakv and the bad attitude that management gave me because I had better experiences other times. Sorry for such a long review.

I had my 6 month checkup to make sure the system was in good operating condition.
Amber was my service tech and she was amazing. She explained everything to me that she was doing and answered all of my questions.
At the end she went over everything and made sure I was comfortable with what she did.
Very professional and very comfortable to have in my house.

Our heat/AC has been and ALWAYS has working incredible. Just recently Strands Brothers did their six month HVAC check up with our system.
They usually just send a technician to check our HVAC. THIS TIME there was a STRANDS salesman with him…and after they were done with the “Maintenance check up” , the main sales guy said let’s sit down and talk. They told me I needed to a whole new system and it would cost a minimum $25,000. They said there’s nothing that they would spend (not even $500) to try to chip away at it. It’s either all or nothing.
My girlfriend and I tried a different company to get a second estimate. She uses this other company with the five houses that she rents out.. when they arrived today, they did another thorough check up and maintenance. found just normal wear due to the age of the unit. They said that the company that I was using (Strands Brothers) and several other companies in our area are making up high quotes/estimates to make quick sales. The second company (the one that we trust ) said they would come check up in six months but everything is totally fine and no red flags….. I am canceling my membership immediately with Strand Brothers. Ever since Strands has been bringing these sales people around it’s been a whole different company, it used to be just a technician. Not some side salesman along with him . Greedy greedy especially hitting on the elderly. DONT TRUST STRANDS BROTHERS!!

Ivan, the technician that came out to our house, was very thorough and informative. And even though he bought us bad news about system compressor, he was very thorough regarding how much it would cost to fix. He also provided us with some preventive information about our system and how the system should be maintained going forward.

Michael Barrera was amazing! Professional, kind, and incredibly helpful. He explained the issues in detail and took the time to share pictures and videos, which I really appreciated. He offered multiple solutions, and the pricing was realistic and transparent. We will definitely use them again.

Prompt, professional and very effective. Hunter and Cariel did a great job giving our HVAC. They diagnosed the issue and it took no time to resolve it. 12/10, glad to depend on them

Cannot express highly enough, how happy we are with and satisfied we are with the work and professionalism of Strand Brothers.

We had a very big project in Austin, TX and it was a challenging install, and the crews that they sent over were just phenomenal. You had the install team of. Osiel, Felipe, Leonardo, along with the ductwork team of Jesus, Eddie and Diego. Michael coordinated both teams and made sure the system was properly communicating to the app.

They removed two older inefficient units that were failing and replaced it with a top the line new unit and executed the installation flawlessly.

They left the place spotlessly clean, and we couldn’t be happier with their service and great attitudes!

Highly recommend Strand Brothers, will definitely work with them again in the future for our HVAC needs.

Had routine service done on my AC today and Hunter and Chris went above and beyond. I recently filed for divorce and I've been overwhelmed with the single woman tax. My ex took my bed and my sleeping situation wasn't ideal. The 112lb mattress showed up when they were here and I told them I would pay them $25 each to haul it up the stairs. Hunter smiled and said he would to it for free. As he easily lifted the box up the stairs, I awkwardly burst into tears at his kindness. I will be staying with Strand Brothers for life and highly recommend Hunter and Chris. They did a great job and helped someone out who was struggling. Thank you Strand Brothers!

Tim and Ricky were my service/maintenance personnel who came to my home for my yearly inspection. They were both very informative regarding my units, they provided a lot of information to help. Keep my units running well in addition to other services that I could use in my home. I have no complaints and I am very happy with all of the information and services provided by them. Strand Brothers has serviced my home very well.

Strand installed our HVAC about 5 years ago and it was a good experience. They're straightforward and reliable. Not the cheapest, but quality and cost are sometimes correlated and we believe this is one of those cases. Last week, our AC compressor went out. They scheduled us for a service call that same day (surprising during the holidays) and Efrain came out and diagnosed the problem. He was also the one who installed the replacement part and he was efficient and courteous. The part was under warranty but labor was not (which is standard). The booking and warranty process were simple, other than some redundancy between an email telling me to e-sign the estimate and call the main number to schedule, vs. a different person leaving a voicemail with instructions to call her at a different number to schedule. At any rate, it worked out and Strand remains our first call for HVAC work.