HVAC reviews in Dallas, Texas

Dung Nguyen from Airtron did a great job. He arrived right on time, explained everything clearly, and was very professional throughout the visit. I never felt rushed, and he took his time to make sure my AC system was properly maintained for the winter. Really happy with the service and would definitely recommend him.

Val was very professional, knowledgeable, and quick to diagnose the issue with my AC condenser. He explained the problem clearly and fixed it efficiently. I really appreciated his honesty and attention to detail. My AC is now working perfectly again. Highly recommend his service to anyone needing HVAC help!

I had a great experience with Wernel, the HVAC tech! He was super patient, quickly got to work. In no time, he had everything sorted out. It’s refreshing to see someone who really knows their stuff and takes the time to make sure you’re comfortable. Highly recommend!

Val,

Came by to complete the fall/winter service and did a great job. He clearly explained what he completed and walked me through a few recommendations as well. I really appreciate the professionalism. He was also very polite and respectful, even putting on shoe covers before coming inside. Thanks for everything!

This recommendation is for Mr. Henry Flores, a very nice young man. He was very cordial and patient with this old man. He explained everything in great detail several times because I don’t hear well. He really did a good job and I appreciated all that he tried to do so all in All I guess I’d give him an A+ Thank you so much, Clifton Butler

I would NEVER recommend this company to anyone! My 90 yr old father’s heater kept shutting itself off a was going to call his reg service company when he happened to see an AirTran truck at his neighbors house. He asked if the service tech could ck his unit since he was already there. The tech told him it would cost $119.00 for the service fee which he paid before the tech started the service call. After 3 hours of tearing his unit apart inside and outside he determined there was nothing wrong and put everything back together and was leaving. On the way out the door he saw the unit was running when it should have been off and went back in and determined it was just the thermostat. By this time my 90 yr old father was tired frustrated and confused.. The tech told him that only a licensed tech could install the thermostat and the cost would be $443.00 to install a non programable thermostat. Not having his Witt’s about him he agreed and paid.. When I got there the next day and called AirTran to understand how they can charge 443.00 for a non programable thermostat I was told he knew the price, nothing I can do and hung up on me. I’m not a genius but I know that a non programable thermostat does not cost 443.00 and literally anyone can install a thermostat. For them to take advantage of an elderly person on a fixed income is beyond me! Please watch over your families! Unfortunately there are companies like this out there 😑

UPDATE 3/3/2026
I want to update this post. A representative from Airtron reached out to me after this post and was very kind. We were able to come to an agreeable resolution for the above mentioned problems. I commend their quick response and desire to make things right. I have changed my rating and give them my full vote of confidence.

DO NOT DO BUSINESS WITH AIRTRON.

I went with this company, as they were the provider our homebuilder contracted with. We called to schedule service for an odor when running the AC. The technician arrived 12/26/25 not knowing the reason for the visit. The technician didn't have any knowledge of the Essential HomeCare plan i signed up for. He informed me he was scheduled for a heating service call, when I reported to the service center it was an A/c issue.

I should have refused service right then.

Instead I allowed the tech to service the unit, as he was already there. Maybe he would find a cause. After some amount of time, he finished up, shook my hand and was off. No issue resolution, just that he cleaned out one of the intakes. When i asked about a bill or invoice for services rendered, he said i would get an email. Never got one.

A few weeks later when going into the attic to put away holiday decorations, I discovered two issues. First, the technician had displaced one of the ducts, and had not reseated it properly, and it was allowing air to escape into the attic space, and it was causing a whistling noise. Second, the technician decided to literally dump the debris, dead bugs, etc. from the intake canister right into the attic space. Right onto the insulation.

I have subsequently called Airtron three times, to get ahold of the field supervisor to discuss the situation, unprofessionalism, and complete lack of customer care. No call back. And the office staff had the nerve to say I would need to pay a cancelation fee. What a joke.

I will never recommend anyone to do business with Airtron. What a disappointment and failure of customer service.

I had my annual maintenance check up in November and they found a leak in a coil. Dominic Fox came the next week to replace the coil. What should have taken around two hours took four. Dominic pumped too much Freon into my system, causing high pressure and had to call another tech out to my home to figure out the issue. He did not keep me updated on the job and had to call for help without telling me - I realized there was an issue when another tech showed up to my home unannounced. Not only was Dominic uncommunicative and ill equipped to complete the work, but he left a mess by my driveway next to the unit. There was debris everywhere, he left my lockbox unlocked, my electric box open, and drove through the driveway divider gravel with the truck. Before he finished the job, he came into my house and asked if he could heat up his lunch in my microwave. He was more concerned with eating than finishing the job at hand. I was frustrated, but ultimately let it go until a couple of weeks later, I went into my attic to change my HVAC filter. I was horrified to see that he left trash and debris everywhere, including a can in my insulation! He was drinking a beverage in my attic while he worked and tossed in into my insulation. He was so disrespectful toward my home, treating it like a trash can. The photos attached are just some of the screws, zip ties, washers, boxes, plastic, cans, etc. I cleaned up from my attic. I called customer service and asked to speak to the service manager Javier. The customer service rep noted my concerns and said Javier would give me a call back. Javier never got back to me. I’m upset that a company would show up to my home and disrespect it like this and furthermore, no service manager has taken the time to follow up with me. I have been telling my neighbors about my negative experience and I’d recommend anyone to look elsewhere for their HVAC services.

Always call Johnny for my AC needs. He recommended our new unit a few years ago and aided us though the process. Great guy, great service, and always trusted AC advise.

Quick service and reliable!!

Great service and always on time !!@ thanks

Rolando is awesome, saved me from this Texas heat!!

I just wanted to thank Luis and Juan for coming out and servicing both of my AC units. They are nice n professional. I will start using them from here n out

Highly recommend to my friends & family, professional, trustworthy, effective & efficient in every way. What stands out most is the attention to detail, going the extra mile by Rolando & his entire team. Gold star turnkey service.
J. Garcia

Always available and great prices! Would definitely recommend them to anyone looking for A/C services.

I have used Texas Mechanical Services a few times for AC repair and have found them to be fast, reliable, and competitively priced. I just had my first new AC/furnace replacement and used them; very happy with the results. The installation team was courteous, clean, and fast. No issues with quality so far and I can recommend them to others with no reservations. The total install came in about 40% cheaper than other quotes I received for similar products.

Rolando is the man!!! Our AC went out on a Friday afternoon. Rolando came over ASAP and fixed it the same day. He was professional the entire time and very conscientious about staying clean and wearing a mask. We felt like everything was explained to us very thoroughly and never felt like he was just trying to make a profit off of us. Great, friendly, efficient service! Highly recommended!!

Very professional and excellent service. They are now my go-to HVAC company. Thank yall!

Easy to book. The technician was friendly and professional and did a thorough job.

Matt and team were outstanding. Saved me 6k on my new 2-stage Lennox system! Highly recommend!!!

Fantastic pricing and excellent customer service. Matt and team were very professional and made us feel comfortable with such a large purchase.