Appliance Repair reviews in Houston, Texas

Jonathan was prompt , professional and very informative. Jonathan is very courteous and understanding about the stress I was dealing with when my refrigerator quit ...he's a KEEPER 👍

Needed service on my dryer and fridge at the same time. The technician, Felix, came out promptly and diagnosed both problems. Parts were needed, and he did a diligent and efficient job of followIng through and getting everything fixed. Felix was very knowledgeable, professional and a pleasure to work with. Would definitely call again and request Felix.

Great experience. I chose to call them based on reviews.
The service person (Felix) Came out the same day as when I called, he identified the problem within seconds and offered several options with prices. The part had to be ordered overnight. Felix followed up as promised and returned as scheduled to install.
Deducted the service call price from the cost of the part and installation. They offer 1 year warranty.
Would highly recommend to anyone for future use.

Rudy Cano was the tech that came to check out my refrigerator. He was very professional and checked it out. It turned out that it had to do with the computer board at the back top left. He checked for a replacement and found that it would be a 1-3 day delivery. I had a top freezer black refrigerator. He checked with store and they only had white or stainless. I said I will check with my brother regarding ordering the computer. I had explained our dilemma. In the meantime while waiting to hear from my brother, I checked for a black refrigerator. I found that most had only white or stainless. After hearing from my brother I called him back to order the computer. Upon that call, he said they had 2 black side by sides and didn't know if I was interested in a side by side versus top freezer. I said yes. He said okay, sent pics, and said it could be delivered that day. Due to our dilemma he made it happen. Damian and Renée delivered. However, we had a problem with the closure of the left door. They both worked on that to no avail. Damian and Renée helped tr a Nefertiti food to new.After that noticed problem with icemaker. Ricardo came the next day in the afternoon, worked on the door, went and got parts for both door and icemaker. Ricardo evidently fixed both. Called on Saturday about door but when my brother came by, I was trying to show him the problem but miraculously, it was working fine, and has since then. Rudy Cano made everything happen, was professional, very nice,, heard my needs. All the others, Damian and Renée (Delivery Personnel, and Ricardo(the technician), were very nice and professional. Thank you to Rudy, Ricardo, Damian, and Renée, Nelly, Vanessa, Mercedes, the Boss, (and anyone I left out) from Same Day Repair and Houston Appliance Center. Thank you. There was no need to run out to get ice chests and ice to transfer food to. The one delivered has been on in shop and still cool. Thank you to all and at this time all seems all working good. Also, the refrigerator was in pretty great condition. Thank you.

I contacted Same Day Appliance on Sunday 02/20/2022 afternoon to request service because my Maytag dryer was not drying my clothes. Bummer right! Well, the dispatcher got my information, contacted a technician that was servicing my area and voila! he would be at my home on Monday, 02/21/2022. She even honored my request to make the appointment time for the afternoon as I am a caregiver for my husband and mornings are hectic. Unfortunately, I did not get her name at time because had I gotten it, I wanted to let her know how impressed I was by her cheerful disposition, courteous relay and replies throughout the call.
She made me feel like I mattered. Awesome customer service!
On Monday, the service technician (Angelio) arrived promptly 20 minutes prior to the appointed time. I was elated. He got to work and walked me through everything he was testing. The part in question had to be taken to the shop for further testing and Angelio assured me that he would return later in the day. I received a call from Cassie from dispatch with a message of apologies from Angelio as he was not able to return that day because the appointment following mine ran long. She explained that it turned out that the part from my dryer tested ok. Angelio would be going to the warehouse to get another part and if it was available, he would come directly to my home. I asked if she would let me know in the event the part was not in stock (due to shortages as a result of the pandemic) in case I would need to purchase another washer. She assured me she definitely would. Again, awesome customer service!
Tuesday morning, 02/22/2022, I received the call from Cassie who, first apologized for waking me and informed me that Angelio was on his way to the warehouse to get the part needed. I assured her that no apologies needed and requested a call to let me know when he would be on his way. She cheerfully promised she would. Minutes later she called back with the good news the part was in stock and he would arrive within 40 minutes.
True to her word he arrived with not only the part but another just in case. Now that's proactive thinking! When all was said and done, I am one happy customer. Did I tell you I am happily drying my clothes without having to go out and purchase another dryer?
Kudos to Same Day Appliance for employing such awesome people.
Personable, professional, going above and beyond and caring, Cassie and Angelio you made this experience one of the best. You followed through every step of the way and for that I am grateful. Before I retired, I worked over 30 years in customer service, so I know what it takes. In today's society it is becoming a rarity, so when I experience it, I give praise where praise is due. Be well, be blessed and be encouraged.
Charles and Marla Bedford

Great customer service! The service technician arrived on time very professional and honest. I will use them again.

I was having an issue with my washing machine after having my dryer vent cleaned. I called the number and a beautiful woman asked me to video call so that she could see my machine and hose. She gave me instructions on how to fix my issue and I am forever grateful for her assistance. She was an angel sent from above. Thank you again!

Jonathan did good services and let me know right away the issues was and how to prevent from happening again. Also get 1 year warranty on parts needed for my dryer.

Jonathan was great! Came out same day and fixed our washer machine in a timely manner. Would highly recommend!

John at same day appliance repair fixed our wine cooler in a jiffy. He is awesome. I highly recommend this service.

I was having issues with the door of my washer (would not open or start washing the clothes). I called the number and a wonderful, informative, young lady named Caricia, walked me through the whole process. She gave me many pointers that I will remember to this day, that I never thought of doing. I was in panic mode because I had to travel the next day and my building repair service was not on duty. Thank you so much for your help, kind words and patience! She was truly a blessing in disguise.

I called at 10am about my oven, and by 5pm a tech was at my door, igniter in hand, ready to go. They were on time, had the exact part I suspected I needed, and the whole repair took maybe 10 minutes.
Now… the price. The service fee setup is clever. You either pay a steep diagnostic fee or you bite the bullet and let them do the repair so it gets waived. In the moment it feels like the “right” choice, but my wallet is still in recovery.
The service was fast, the fix was good, and my oven works perfectly now. But wow… this company may have single-handedly motivated me to learn appliance repair, if only to save future generations of my bank account.

Update… So after these scammers came over for 10 mins to do absolutely nothing yesterday and were very eager to charge $89 fee, my husband and I decided to do our own research. After taking everything apart on the freezer, We found out the Evaporator fan motor stopped working. The condenser was frozen, full of ice, we defrosted with a hair dryer. Today my husband bought the fan motor, replaced it himself and the freezer it’s back to normal. I uploaded pics, these incompetent so called technicians couldn’t find the problem, couldn’t give a diagnosis but charge me a 10 mins visit telling me my fridge had an adapter compressor that according to them was burned out.
I will be reporting these people, they can’t be going around scamming people this way..

**** Yes you quoted me $1100 for a new compressor, ridiculous.. The compressor is working fine it’s not burned out how you stated, your technician first said it could be the sensors, because it’s cooling on the top, only the freezer it’s not freezing; then he came up saying, he couldn’t do anything because it has an adapter compressor which STILL WORKS.. He didn’t even know what was the problem, so no diagnostic was given. Worst company to do business with, you guys are only interested on charging $89 service fee just to show up. You guys aren’t interested on fixing the problem at all, it’s nice to come open everything up in less then 10 minutes and say “oh we can’t do anything but you need to pay $89 fee for coming” .. Ridiculous, ripping people off, that’s called scamming the public.

PLEASE SAVE YOURSELF A HEADACHE, DO NOT CONTACT THEM!!!!!!

The technician came in and in less than 15 mins he said they couldn’t do anything because our fridge has a compressor that does not belong to that fridge. They charged me $89 for telling me that. Do not use this company..

Same Day Appliance was great! Working with Kelly and Felix….both efficient and helpful and always on time and honest. I would definitely recommend and I would call them again!

I went in to find a good used or scratch and dent built in wall oven and the lady at the front desk and a gentleman that was there blew me away by their kindness. They gave me some simple pointers and I came home to try what they said and sure enough they were right. My oven was able to be saved. This 1988 GE oven microwave combo was saved once again and will continue to live on since I don’t think they make appliances like they did back then. It’s rare these days to find people who truly care about our community. Not to mention I purchased a scratch and dent Frigidaire refrigerator about 2 years ago from them and that was a great experience as well. I plan to go to them for any future appliance need or repair. Hands down the best customer service I’ve seen in a long time.

I have used this company 3 times now and will use them again if needed. Jonathan came out the last 2 times to fix my dryer then refridgerator. He was very professional and did great work both times.

Felix showed up on time. Gave us a very through explanation of problem with the washing machine out of balance. Showed us the work parts & what need to be replaced. Had parts on hand Made repair quickly & efficiently. Left area clean after repair. Very impressed with his professional performance.

Fridge went down, and they were here within an hour of calling. John provided great service and talked me thru the repairs. He even had to get a part and come back early (0600) the next day to get the unit going. Great job !!

Excellent repair work. Felix did an excellent job. It was done very fast at a reasonable cost

I did not have to have a technician out because Caricia helped me diagnose and fix the issue on my own. I cannot tell you how kind and helpful she was to help me get this resolved. Because of her, I will be using this company for any future appliance needs I may have. Thanks Caricia!

They got here within an hour of my call, had it completely solved in two hours. Jon and Felix were great. Yes there's a service fee of 89 bucks to come out, but it's waved when / if you have them do the work (and working on combo machines is Terrible!). Wonderful business.