Plumbing reviews in San Antonio, Texas

Quick response and excellent company. Ryan and his partner were professional. Wonderful company who cared about their customer. Highly recommend 1st Call to anyone needing a plumber.
Will definitely use them again.

Samantha is the worse at understanding questions! Or A simple question, for example " Do you have someone available today for call out / service call ?" Instead of saying yes or no she wants to basically interrogate you short of asking for DOB and SS# . Then she decides to become annoyed when i ask her to answer the very simple question, but like they say some people can only function so far...anyway have a great weekend.

** Update: The owner of the company personally reached out to apologize for the inconvenience I experienced. He was professional, respectful, and took the time to address my concerns. I appreciate the follow-up and accountability.

1st one plumbing was 1st rate from beginning to end. Wade and Tim our plumbers, were amazing. They are professional, courteous, kind and hard workers. We will call them back for all our plumbing needs. Also Westin in financing helped answer all our questions. All the 5star ratings were proven true today. Thank you Wade, Tim & Westin

As a result of the 1/26/26 hard freezing temperatures in SA, we had an emergency rupture of some very old outdoor water lines and once the thawing began, we discovered water spraying out onto our backyard. We did a very quick google review and selected 1st Call Plumbing as they we able to come out within 30 minutes.

Wade and Toby came out, did an initial assessment, did some temporary patch work to get us through the night. It also turned out we needed to replace our 30 year old hot water heater (no longer in compliance with City Plumbing Code). We ended up needing a new hot water heater, burying some external water pipes, and having some minor fixture work done in a back bathroom as a result of the burst water pipes.

They returned two days later (as their schedule was completely full), and did an incredible job. Great communication with us, extremely punctual, and great office staff who notified us once they were on their way.

I don't hesitate one bit recommending 1st Call Plumbing.

Exceptional service and a quick response. Our water heater went out. When David arrived, he provided a clear and honest assessment and was able to replace the unit immediately. The work was meticulous. They cleaned up as they went and verified that all piping was leak-free. The new water heater is working great—many thanks for helping out so quickly and for the excellent work.

They were my lifesavers last night and came out to fix my water heater leaking (expansion tank) within an hour! I know that's not always possible and they happened to have that availability, but it was a God send and I am very thankful. David was efficient and very honest in their recommendations. Will definitely use again, and my neighbors were impressed as well!

We had a bad clog in our main line. Josh and his partner Valentino came out right on time. They quickly took care of the problem and then took the time to let me know there was a belly in the line. They gave me an estimate for a long term solution but suggested I wait and see how it did first because the long term repair was pretty expensive. I appreciated his honesty and his patience. We have used First Call before and wouldn’t use anyone else.

I don't know where to begin. I have had nightmare service threw Elmer's. Bought a whole new AC heat system at 50k with the expectations that I was in good hands and for many years. My heat worked but as soon as I used it my ac wouldn't work. 3+ years now. Luckily I am in South Texas so heat isn't that big a deal. I hadn't used the heat on my new system since October of 2024 and it broke down then. Fast forward to last week and the ice we had and we used the heat and sure enough broken. Called Elmer's it's my fault over 1k to fix. I pay it. They show me video and pictures it's good so I use the heat again the next day and sure enough it's worse...like way worse and I knew it would be my fault AGAIN and at this point I am just done with them. I have had plumbing done with both Elmer's and 1st Call. Elmer's has to make multiple trips to repair same issues and continues to charge more and more, all your fault too. 1st Call gets it done right the 1st time every time. So I am beyond terrified to have to replace a 3 year old system that we spent so much money on. It hurt so bad. But Chris came out and talked with us and even though I am still so upset, he reassured me the whole way. And so far I can not thank him enough!!! You guys saved me. I have been able to have heat set at 67. And ac set at 69. I have never been this comfortable in my house ever. Thank you. Thank you Thank you!!! I appreciate you!!!

Nathan and Jacob did an awesome job. They were so prefessional, and gave us options, and were very informative. We are so grateful that they were able to schedule us in immediately especially being a Sunday morning. We will definitely reach back out to this company for any other plumbing needs!

Excellent service, work and quality. The most kind, respectful plumbers ever. Character is everything, kindness goes a long ways. Josh and his team exhibited all the above!! Thank you thank you!!

We had a clogged drain issue with our septic system. We called and had an appointment scheduled and were told they would try to come early if they could and they were able to arrive 4 hrs early. The technicians that showed up were Wade and Fred. These two gentleman were very polite professional and courteous. They explained everything from the start and very detailed about the process. They answered every question we had and were even able to help with a water softener issue that we had and were unaware of. After a brief conversation we discovered our water softener was bad and they were able to get us a whole new system without scheduling another appointment or trying to up sell us. They let us know what our options were and let us decide what we wanted. I hope that I don’t have to call a plumber again anytime soon but if I do I will call them. I would recommend them to everyone I know. Thank y’all for the great work.

1st Call was able to have a team at our house within an hour of my call. The downstairs toilet was overflowing, and my husband was bailing water! Josh W. quickly discovered the problem was not simply with the toilet. Tree review tag grown inside the outside pipes. Josh gave us a quote. We approved the work. And he and his helper quickly went to work. They ran out of daylight and had to finish the job the next morning. We are super happy with the quality of work, The efficiency of the work, the friendliness of Josh and his helper, and the cleanliness

Called 1st Call Plumbing with a soft water problem. They kept in touch with me to let me know when workers would arrive. When they came they knew what the problem was, went to work on it and had it taken care of in no time. Very informative, proficient, and knowledgeable. I am very happy about the work and would recommend 1st Call Plumbing to everyone.

Had an emergency leakage in the ceiling, called and they were able to dispatch a tech over within the half hour. Samantha was very professional and empathetic over the phone and koby the plumber was able to diagnose quickly. Would recommend them to anyone that needs a leak or plumbing repair. Awesome service over all!!

We recently had a new AC system installed, and the experience was outstanding from start to finish. The technicians were incredibly thorough, knowledgeable, and professional throughout the entire process. The installation took about nine hours, yet even after such a long day, they still took an additional hour to carefully walk us through the system, explain everything in detail, and answer all of our questions without rushing.

Their attention to detail and commitment to making sure we felt confident with our new system truly stood out. We couldn’t be more pleased with the service and highly recommend them to anyone needing AC installation.

Excellent Excellent Excellent service ooh yeah and did I say Excellent service 😀, Koby and his team are the best. If you want the job done right call 1st Call, you will not be disappointed. This is a company that follows through on their word. Thank you 1st Call.

Great service from Nate and Steve! When we had an emergency and our water was shut off we needed someone to come out fast. Not only did 1st Call answer on a Sunday they had someone out to us within 20 minutes. Nate and Steve had us back up and running an hour later. Thanks to them we can have our new refrigerator installed tomorrow with no issue. Highly recommend this business.

I just want to say how awesome everyone is at 1st Call Plumbing! From the moment you call to make an appointment to the plumbers that do the work, everyone is so nice, understanding and ready to help!
I've had multiple issues and they came out the same day of calling and fixed what needed to be fixed.
I've never never experienced service like this before. With other plumbers, I've had to wait days sometimes the next week for someone to come out.
With 1st call Plumbing & AC, they have fair prices and get the job done! Im really happy with their services! Thank you so much 1st Call Plumbing & AC!

Professional, highly skilled, friendly, considerate technicians did a GREAT job, which I greatly appreciate!! For me, 1st Call Plumbing & AC is my only call and has been for many years, and will be for years to come. Thanks to everyone for the great customer service, including office staff taking my calls & keeping me posted on who’s on the way to do the job and their arrival time. I’m confident that the workmanship’s done right! Ryan, Wade, Fred, and another I didn’t get his name all get a BIG 👍🏻‼️

I called due to a broken pipe and I wasn’t able to get the water off. They were very helpful and sent someone right away.

Greg and Fred arrived quickly and were very knowledgeable and friendly. They got things taken care of, and went above and beyond, even doing an outstanding job applying new insulation for me. I appreciate when the work looks like it was done by a professional! I love my home and appreciate when the pros take pride in their work.

They were all very helpful from start to finish. I highly recommend!

I called with an urgent repair need today. The office staff were very helpful and courteous and got me on the schedule for a tech to get to me within an hour. The tech arrived promptly when they said they would be here. After assessing my needs and giving me an estimate, they were able to jump right in and get the job done. Justin was awesome and professional. Work was completed in the time frame they had estimated repairs to take. Thank you for the great service!