Appliance Repair reviews in Alexandria, Virginia

Great job

Very fast, great communication. Would recommend.

Communication was consistent. The repair was done quickly & he was very respectful & polite.

Fantastic service, very professional , punctual , kept me in the loop all along the way of ordering parts and when the installation will happen. Will be using them again for sure

Very professional on time they fixed both my dryer and dishwasher I really appreciate the service and the quality very polite technician

Service was excellent. He fixed my dryer in a few minutes

Rohan did a fantastic job fixing our dryer. Shortly after his arrival he discovered our heater was no longer working. Fortunately he had a new one on hand and quickly replaced it. His charges were quite reasonable. I will definitely make sure I keep Rohan's contact information on hand for any future problems with our appliances.

The staff was friendly and knowledgeable and we were able to get quick delivery and installation on a new fridge. Would recommend!

Great experience—fit me in last minute during a holiday week and solved the issue in about 15 minutes. Will absolutely call again!

Rohan did a fantastic job repairing my appliance. He was polite, thorough, and made sure everything was working properly before leaving. Great customer service and very skilled technician. I wouldn't hesitate to call again!

I had an excellent experience with this appliance repair service, especially thanks to Rohan. He arrived on time, quickly diagnosed the issue, and clearly explained what needed to be done. He was professional, knowledgeable, and efficient. My appliance is working perfectly now. I really appreciate his honest approach and fair pricing. Highly recommend asking for Rohan!

Long story short, he confused us with another customer so I wasted my leave to be home for nothing.

Fast and great service

Fast and efficient! Highly recommend

Great work fixing my Dryer and customer services! They have gained a loyal customer.

Scott Pion came and fixed my Electrolux washer. He knew exactly what he had to do to fix it. Perfect!

First class, prompt, efficient and friendly service, in my case same day! I will definitely continue to work with the team on future projects.

Cannot say enough wonderful things about Pion’s Appliance Repair! Great service, fair pricing and they stand behind their work!!!

And…you get Mr. Pion when you call their number. Been using them for years. Highly recommended!!!

When one of the large repair services failed to show up, I looked on the internet and saw that Scott had high ratings. I called and he answered - refreshing to talk to a human and not a robot. He was able to come the following day and immediately diagnosed the problem. The repair was quick and the price was very reasonable. If we have an issue with an appliance, we will be going to him.

We have an approximately 20-year old Viking range and oven that we have always loved. However, recently the oven stopped heating and two burners on the range stopped lighting consistently. The technician Pion Appliance Services sent diagnosed the problems right away, ordered the necessary parts, and, within just a couple of days, our range/oven was working perfectly again. We couldn't have asked for a better service experience.

This was truly the worst experience I've ever had with an appliance repair company. Without going into great detail, my 3-year-old, well-taken-care- of Bosch ventless dryer's panel light indicated there was a drainage problem...the Bosch Manual says to call for service for a clogged drainage pipe. I did...Pion's...and was immediately told sight unseen a $450 drainage pump replacement was needed (which is extremely rare in a 3-year-old Bosch). I asked about the clogged pipe possibility and was told, "No, it's the pump" but he'd send someone out. The next day he did. I was immediately told (through an interpreter) that I needed a new drainage pump before he even examined the dryer. I repeated that the Bosch manual stated the indicator light meant to check for a drainage clog and asked if he would please check it first and then at least test the functioning of the pump before concluding an unnecessary, expensive repair was needed. It literally would have taken 5 minutes to check for a clogged pipe. They were unable to explain the rationale for making this sight unseen assumption due to language challenges, so they called Scott. I asked Scott if they could at least check the drainage pipe since that's what the manufacturer recommends and the dryer was only 3 years old, but he refused, saying his "experience" said it was the pump...again, 100% sight unseen...the tech hadn't even tried using the dryer to see how it functioned, checked the pump, OR looked at the drainage pipe for a clog. I was told if they weren't replacing the pump they wouldn't be able to help me...oh...and then I was charged me $79 for the 5-minute "service fee". Just truly have never encountered anything like this.