Plumbing reviews in Chesapeake, Virginia

Had an issue with my furnace, found these guys online and technician came over to see how they could help. After a pretty thorough investigation, my 23 year old system was beyond repair. They installed my new one same day and treated my home like it was their own! Thank you!

1★ — Lost fastener, improper reassembly, higher power bills, and poor follow-through

I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I’ve paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a ½-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill.

I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door—a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and “take care of it.”

Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss.

Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this.

Based on this experience—poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through—I cannot recommend Philbrick Inc. Heating & Cooling.

Very knowledgeable and helpful! Highly recommend

Very helpful

Best Ferguson in town

Will get u anything u need

Great staff on the counter

Slow service, guys at the counter curse and sware a ton.

Awesome. Great customer service.

Knowledgeable employees help as much as necessary

Staff is awesome and always dependable

First Clas place to buy a or heat pump parts

Very helpful.

Brenden always gets it done!

A very small place for delivering a truck load of pipe but its doable.

Good prices fast service very professional

Guys are awesome everyone there

Absolutely the best in the business for all your HVAC & PLUMBING needs!

Great staff fast service

Friendly and courteous staff. Was in and out in 10mins with what I needed.

Fast dependable service they were always on point with what I needed always go there first local Chesapeake