HVAC reviews in Richmond, Virginia

I spoke directly with the owner Josh about issues with my system. He was understanding and allowed me to vent. I signed up for a 2 year maintenance plan & my hvac unit was working great a few hours later. A++ service!

Gave us 3 options and explained the differences. Came on time and finished with the heat pump and the gas heater installation quickly. Good follow up after installation making sure everything worked properly.

The technicians did a fanatic job with the installation. Josh, the owner, did a really great job in explaining the different unit options with the cost breakdown. He was patient, and detailed in answering all of my many questions. Would highly recommend, even for service as they have been servicing my old unit as well.

Hertless Air Conditioning And Heating Mechanical sent a man smelling of alcohol to my home, a half hour before the appointment time that literally came in making no sense and saying I refused to pay him, and he had not even looked at my HVAC unit. I had to ask him to leave as I was home alone and did not feel safe with the way he was speaking to me and not making any sense. I would not recommend them to anyone. I am glad he acted erratic before I let him work on my downstairs AC Unit. He probably would not have fixed it correctly. Be careful with these repair people you are letting into your homes ladies. I normally do not let them in unless my husband is home, but he showed up earlier than the 11am-3pm slot that we had allowed for the appointment. In hindsight, I probably should not have let him in. Lesson learned.

Extremely rude and disrespectful to my mother. Poor quality and awful response time. The owner of this company is the one who came out to fix our heat and was blatantly rude to my mother who is a senior. They took over two weeks to come out to fix it and then were two hours past the time they quoted her.

Efficient, professional, quality tradsmanship, and competitive pricing. I would high recommend.

Best contractor experience I have ever had. Do recommend.

Very difficult to schedule with... third and repeat repair on AC and still not fixed and now owner refuses to come out and fix and cursed me out on the phone imagine that

Great technicians very knowledgeable and good customer service!!

No sense of urgency considering their specialty

Hertless has been around forever. They are the company to call. Our entire family uses them whenever we have a problem or need a repair. They are always honest and tell you exactly what it will cost to repair or replace. I recommend them to EVERYONE

The folks here know their business! I have received excellent service from them on 3 different occasions now. The first time they came to my house they actually straightened out a terrible mess done by another contractor and installed a new furnace and put me ahead of others because I had no heat at all in my home. They have been back two more times to work on my central air conditioning and have been very professional and prompt in getting the jobs completed.

I have used Hertless couple of times in past thru my warranty. They were on time and did a nice job. When it was time to replace my AC, I went with Hertless. Learnt a lot during this process, I was planning to increase to higher ton and had some specific brand in mind. David helped me to choose the right product, and explained me why I should go with that option.

On the installation date Hertless crew called me prior to arrival and they arrived on time. Robert, Brendon, and their crew did an excellent job. They took time to install, never showed sign of urgency, was very professional, explained all questions, tested the system, helped in installing the thermostat, gave all info need to register the product for 10 year warranty, and they cleaned left place with no trace of work.

I recommend these experts, who exactly know and do a great job.

Sent by warranty company. Paid for expensive system recharge at my own expense but the evaporator coils were not checked and we're leaking. So the money was wasted. Appears that the information given to the warranty company was not totally accurate.

David came out to diagnose my AC problem after another company came out but didn't want to work on it. He figured out the problem within minutes and fixed it just as quick. He was friendly and knowledgeable. If I ever have any issues with my AC/Heat, they will be the first company I call. I highly recommend them!

Our home warranty sent them to diagnose and repair our AC. Tech was here MAYBE 20 and had us back up and running. Appreciate the quick response to our warranty company and getting us cooled back down 💪🏼

Went through home warranty company. Hertless responded promptly to make appointment. David (who I believe is one of the owners) diagnosed and fixed the problem quickly. He was professional and courteous. Very good experience working with them.

Our heat went out right before last week’s snowstorm, but they got our HVAC system up and running just enough to get us through. We had to wait for a part to fully fix it, and they came out on Presidents’ Day to install it.

Great service—friendly, professional, and fairly priced. I’ll definitely be recommending them to my friends in Lakeside and RVA!

Hertless was sent to us by our warranty company Choice to do some repairs on our HVAC. Our unit was not turning off and had too much heat and the thermostat was not working. The only way we could turn our unit off was to switch it off in the panel box. Hertless came out and diagnosed our issue and told us that our mother board had went out. They said that they could find the part to replace and get it up running. A week later Monday 2/17 they arrived to fix our unit and it took about an hour or so. When the technician left our home the unit was finally after 3 weeks up and going and turning off properly. About an hour and a half later the unit stopped completely and the thermostat went blank. I immediately called the tech to notify him and he told me to call Choice to schedule a new appointment. Choice set this up that Friday 2/21 between 3-8pm. The owner of the company showed up around 9:45 to see what was the issue. This was weird to me because the three prior times they were at my home it was another gentleman. After 20-30 minutes this technician told me that there was some sort of power surge that burned multiple components of our HVAC. I told the gentleman that we hadn’t experienced any storms or surges at all and nothing else had been affected in my home. Now our unit is completely fried with no real explanation of what happened. The irony is Our warranty doesn’t cover power surge issues so now our unit repairs or replacement will not be covered. The owner did not submit any pictures to the warranty company nor did he show me any pictures or give any explanation of what is really the cause. They will not return any phone call to my wife or myself or the warranty company. After our unit went out that Monday after the “repair” it stayed off until Friday. These issues were not diagnosed the 3 previous appointments by Hertless and I believe this was done by them and they are avoiding accountability. Three reputable companies took pictures and gave use a diagnosis on our unit before Hertless was sent to us and none of them diagnosed any surge issues. Initially Choice couldn’t find any companies so they wanted us to find the company and they would reimburse any possible cost. I have all work orders, emails and etc. This is very disheartening and I will continue the persue a resolution. I believe the technician to be at fault. I would hate to believe this was done deliberately by Hertless.

I was very disappointed in the company! This company tried to use me, by swindling his bill that the warranty company had charged him for the mistake he made make. He came in accessed the problem, reported back and left us stranded in the cold weather for over a month! The warranty company had approved for a new unit, Heartless order, that unit was damage which set us back, then, the second unit came in of the wrong one he had ordered, then finally the third unit came in, supposedly being the right one, but Heartless tried to swindled me out of $2095.00 dollars of his mistake for which he was charged by the warranty and one tried to place his massive bill on me!
Heartless and the warranty company had a massive argument over the phone and I witness it! I’ve already signed for the original labor fee’s and installment price of $665.00! It was so bad, the Case Management department had to get involve! This was the worst situation I’ve even witnessed, my family and I dealing with mental anguish.
So, finally, I got another contractor to take the job over and we now have our new heating system, and I’m happy, but my wife is now sick with pneumonia!
So, folks, please be very careful of the contractors trying to swindle innocent people!

Not very efficient or dependable when contacted to do repairs causing unreasonable delays for homeowners whose furnace failed to work leaving the customer freezing at home in the dead of winter. The homeowner is an elderly senior citizen whose health was in jeopardy because of the unreasonable delay although they tout 24/7 emergency service. Not recommended, since their words do not match their actions. Look to James River for dependability and excellent customer service.