HVAC reviews in Woodbridge, Virginia

My technician, John, was fantastic. Previous to today I had 3 different technicians from other companies repair my heating unit but I kept having the same issue. John took time to diagnose the problem. He was professional and courteous.

Yonas was terrific. He has taken good care of us and we are so happy to have found such a thorough and trustworthy gentleman to help is make life better for all of us. We look forward to seeing him in the spring for a tuneup.

It was my pleasure having Curtis J as the technician who diagnosed the problem with the heating from my furnace. He arrived within the time frame and was friendly, courteous and very respectful. He got right to work determining what the problem was and it didn't take him long. He explained the problem, suggestions for the resolution, and answered all of my questions about the parts needed. I was very impressed with his expertise, professionalism and cordial manner. He's really a winner! I appreciate him and Michael Bonsby heating. Thank you.

Always professional and knowledgeable. Easy scheduling for maintenance. Automated reminders which is so helpful. On day of service advised technician on the way. Arrived on time. Curtis was careful inside our home. Took care to advise us of problem and broke the news as easy as possible. Provided photos and advised email would follow. Which it did within 30 minutes after supervisor review. We are thankful for his detailed maintenance inspection

Chase was awesome. He checked out the problem, explained what was going on in a way I understood, was honest and told me about some great new ideas for our water heater replacement. Overall he was kind, courteous, professional and very knowledgeable. Highly recommend.

Had a service call for my heat pump with Kyle G. He was prompt, knowledgeable, respectful of property and efficient. He examined my equipment and recommended repairs and quickly carried them out. System is running perfectly.

Really appreciated working with Kyle. We had our heater stop working overnight and they were able to come and take care of a part that was still under warranty right away! Kyle was kind and professional. Would recommend.

Woke up this morning to no heat on what is expected to be one of the coldest days this winter. Curtis Jackson was dispatched to my home for service. He was courteous, knowledgeable, transparent, and provided me with all of the information I needed to make the best decision for my situation. Best of all, he got my heat back up and running!

Christian provided professional and patient HVAC service. Before starting the maintenance, he proactively asked about system issues or questions and suggested equipment to automate system care. He is a very hard-working, polite young man who showed great respect throughout the visit.

Made an appointment for a Friday for a window that was supposed to be in the afternoon. Something told me to look at my phone at 8 something in the morning and I got a text saying the person was on their way. I had no time to do anything. I called and told them my window was in the afternoon not in the morning. They told me if I didn’t see the tech right then they’d have to reschedule me for Monday. I had to reschedule my entire day because I was scheduled and expecting an afternoon visit not an 8 in the morning visit.
The guys gets here and spent 3 hours here. All I wanted to do was ask questions and try to figure things out but he wanted to talk about completely off topic things which is why he spent so long here. He was even going to leave with out checking the outside unit. He said he didn’t need to because he knew what the issue was. He didn’t even look inside to see if the pieces were working correctly on the outside unit.
He ended up saying it was the fan/blower that was the issue that was causing the noise. That it was on its last leg and would die out soon. So he suggested replacement.
But my father afterwards informed me that we had just installed that about 2 years ago. He opened the unit to check and it was securely attached. No jiggle no noise.
I looked online for this place and saw bad reviews which raised concerns. I called and they said someone would get in touch with me to see how we could solve this issue. No one ever did. Just blew me off. I live pay check to pay check. So I just threw money I needed down the toilet.

The technician arrived promptly following the pre-arrival notification and demonstrated a strong level of knowledge and professionalism. He took the time to explain proper maintenance practices for both the interior and exterior HVAC systems, including key components to monitor and routine services needed throughout the year. The full service was completed efficiently and within a reasonable timeframe. Overall, I was very satisfied with the quality of the work and the technician’s customer service.

The service was great. The technician, Malachi, was on time and very respectful. During the inspection, he gave suggestions and pricing at each step and was even able to handle some of the tasks same day, which was a great help. Thanks Michael Bonsby!

Kevin was very kind person explained to me what was going on and what he would try. It seems many generator servicing companies now only service Generac, but Kevin examined our Carrier generator that is 18 years old and diagnosed correctly why it wasn’t starting well. He changed battery and tightened the connections and it was working after that. Kevin even made sure all the connections were tight spending time on checking them. We were so happy to fix the generator before the storm.
This company was very responsive and sent me multiple reminders which I appreciated. Highly recommend!

Excellent service. The job was completed with minimal time and great skill. It hard to find someone to do work on a hundred + year old house. The were actually five orcas smaller project. They cleaned up completely after their work and were friendly and respectful. Now it know who to call when I need electrical work done in the future Thank you so much.

Called Michael Bonsby because we need to replace our HVAC. They were scheduled to come out next week, but then called today saying they had an opening soon. So it was great to have them come in sooner.

Darnell stopped by and gave a full, thorough, and very professional assessment, and gave us options for our needs. He did not try to oversell me and was honest about exactly what we needed, and we were able to add in a few extra options at a discount which was great.

And the installation is set to happen the next business day, which is also great. Thank you to Darnell for his professionalism and friendliness, and I look forward ti working with Michael Bonsby.

Curtis w/Michael Bonsby was absolutely the best. Super professional and thorough! Walked me thru the whole process and was even able to help make recommendations on how to better utilize and maximize the efficiency of my system. He was absolutely the best and even my dog liked him! Thank you Curtis for being a true advocate for the customer and ensuring we received the best service possible!

Michael Bonsby provided excellent service today. Joey called ahead of time to confirm the appointment and let me know when he would arrive. He conducted a thorough electric inspection and provided me different options to address what needed repair. The price was great and work completed same day. Joey remained friendly and professional the entire time. Bonus points from the resident dog for all the pets he received today.

I had a great experience during my recent HVAC maintenance service visit from Michael Bonsby. The technician, Curtis, arrived on time, was polite from the moment he introduced himself, and carried himself with a high level of professionalism. He took the time to explain what he was checking, answered my questions clearly, and did not mind me looking over his shoulder while he worked. His attitude was very friendly, and I could tell he took pride in his work. What stood out most was how friendly and approachable he was. This made the whole appointment easy and without the normal stress. What I really found refreshing, even though there were issues discovered, was that there was no "Pressure Sales" talk, just a quick discussion of estimated cost of replacement. An official quote will be provided via email. I really appreciate the quality of service and would gladly recommend this team to others. If I could, I would give Curtis another star because he was Team "Red"! Quality tools, quality work.

Update (⭐️): Obtained a second opinion from the competing HVAC company. Wow, the diagnostics from Michael Bonsby was completely off! 🤯 Just as I thought. The issues was related to the leak at the evaporator coil, not the faulty compressor at all! Still a major issue nonetheless, but how do you make such a mistake as the HVAC technician. 🤷🏻‍♂️ The short circuit issues was even unrelated, it was the ventilation system (and I did mention that as the possibility to the Michael Bonsby's HVAC technician, who completely blew me off - read the original review). Imagine if I had spent thousands of dollars to replace the compressor and it did not do anything! Whoopsy, sorry about that and we will still keep your money... 🙄 Wow! Incompetent, I will not deal with this HVAC company again.

Original (⭐️⭐️⭐️): The service was for the HVAC diagnostics. The experience with the Michael Bonsby was good in terms of booking the service call and the pricing. As far as the technician experience, it is neutral. The technician (M. L.) arrived on time and seemed professional. What I did not appreciate was the technician showing up, restating the problem I have already detailed and attempting to charge an extra amount (5X) during the first five minutes for the already agreed upon and booked diagnostics without actually diagnosing the issue or doing anything. 🤯 This has resulted in the conversation with his supervisor. Nonetheless, the technician performed the HVAC diagnostics, although he was unwilling to answer specific technical questions as related to the issue itself. Instead I have received the "I am the licensed HVAC technician and you are not" [paraphrasing] type of attitude. I am not found of that at all. The technician did not have the fuse reset type tool, instead he relied on my own fuses to diagnose the fuse short circuit issue, needlessly burning several fuses in the process. Eventually he used one of his fuses, which he took back. The technician spent some time testing the equipment and I am grateful for that! At first, the technician diagnosed the issue as the failed circuit board at the condenser. Afterwards, there was mention of the transformer appearing faulty and finally the entire compressor was determined to be bad. I am not sure if he just gave up on tracing the fault and just decided to call it quits. He would not clearly elaborate in more technical terms why he reached this conclusion. Perhaps it was easier? That is a huge component failure with significant cost, so yeah, stating "compressors simply fail from time to time" [paraphrasing] without exact cause is not really explaining the outcome. Oh and by the way, we could have our sales department contact you [paraphrased]. 🤨 My HVAC unit was fully checked by another HVAC company last year, all gasses normal, no issues whatsoever. My confidence in the diagnosed root cause is 50/50. True, the technician spent time and seemed competent, yet would not provide specific details because "he is the licensed HVAC technician and I am not" [paraphrasing]. The answers provided were non-answers. Also the technician did not sign the service log on the HVAC unit itself. I am not overly criticizing the technician but unfortunately, I feel the need to seek a second opinion.

TC HVAC is an exceptional company if you need a complete replacement for your HVAC system and you want a high quality product at a reasonable price! TC is professional, knowledgeable, offered an excellent product! Equally important TC respected my time! He didn't attempt to oversell an overpriced product and over talk up an industry standard warranty.

I needed a new HVAC system installed. My current system was over 13 years old and inefficient. I got estimates on HVAC products, costs and availability from multiple companies (3 who advertise on television). I let each know that I was seeking their best recommendation for my home --- H-VAC system, costs, and warranty since I was prepared to install. After 5 companies, sitting through 90 minute sales presentations, and being offered what was "adequate" for my home while priced quite "high" I decided to look at one other company. Afterall, I was being offered mainly low SEER, second tier products for a first tier price with a standard warranty and maintenance contracts. All stated the pandemic increased costs and their prices were "market price" and would be going up again very shortly. Gratefully, I didn't need an emergency replacement. I decided to look at one other company with high customer satisfaction ratings.

I landed on TC- HVAC and I am thrilled with the results! TC was in my house less than 30 minutes, offered a superior SEER product, by highly rated manufacturer, a 10 year industry standard warranty with financing if needed! The price was in line with the product and the manufacturer! I now have a highly efficient, virtually silent HVAC system installed in less than 6 hours and a low costs maintenance contract! It is extremely nice to meet and purchase a high quality product from a professional who is knowledgeable and honest! Whatever you need--get it from TC-HVAC!

On Thursday night, my HVAC stopped working. I called TC on Friday. He was prompt and professional. TC diagnosed the issue and provided me with options. He was upfront with the pros & cons of each. Given that my HVAC system was more than 16 years old, I decided to replace the entire system. On Monday morning around 9:00 AM, TC arrived with a new system. By 4:00 PM, everything was up and running smoothly. He used heavy drop cloths from the back door to the HVAC, so he would not dirty the carpet. The only evidence left behind was a shinny new air handler inside, a shinny new compressor on the outside, and cool air coming out of the vents. His work and the equipment all have warranties. Great price for his professionalism and his service.
TC is a local, small business in Prince William County. I highly recommend TC HVAC Services.