HVAC reviews in Woodbridge, Virginia

Mike is the best! He knows his stuff, is extremely informative, goes out of his way to do the job right and always does a a thorough detailed job. I have been working with Mike for 8 years and trust his service and guidance.

Rudy came out to see my parents home when their heat unexpectedly stopped working overnight. He was friendly, helpful and informative. He knew what he was talking about and explained the situation to us where we understood. He fixed the problem and now my parent’s heat is working great again. Highly recommend this company and especially the technician Rudy!

Always a 5 star! Mike has been servicing our home for years. He communicates very well, explains things thoroughly, and an expert at his skill. This time he came out on emergency to make sure we were good to go before the winter storm this weekend. 10/10 recommend him.

Mike is fantastic. We always ask for him personally because he’s consistently reliable, knowledgeable, and professional. He takes the time to explain what’s going on, does the job right, and never makes us feel rushed. It’s rare to find someone this dependable and knowledgeable —Mike is the reason we keep coming back. Highly recommend!

We have used Leonard Splaine to both repair and maintain our Mitsubishi mini-split system and they have been great. Rudy was on time, kind, and clearly explained what he saw and what he did for issues we were having. He never “up sold” us or made us feel like we were paying for things we didn’t need. This alone will make us life-long LS customers. It’s rare nowadays to find a company that is honest, good at what they do, and values customer service while they do it. Highly recommend Leonard Splaine.

I'm so glad I went with Leonard Splaine, Rudy is the best!

I was having heating problems in my house and we recently just had snow, so I knew I had to fix the issue asap.

I found this company through Yelp and in addition to their past reviews (which were pretty good) I also picked them because they were in my local area. I was contacted by Andrea, whom was very nice and was able to set me up with an appointment.

Rudy came and checked out my whole HVAC unit and was very informative with all my questions of how it all worked. Super friendly and understanding of all my concerns.

In addition to finding and solving my issue (turns out it was a loose wire on the breaker) he also inspected the rest of the panel and gave me advice on how to maintain the system. Very honest and straight forward, which I very much appreciate.

In addition to the repair, I also purchased the membership package - this team seem very reliable and I feel secure going to them for any HVAC support.

Thank you again for your help! I would very much recommend him and this company to anyone who needs hvac support.

We had a heat pump and two mini splits installed. The crew was great, they were good about laying down floor protection and we love the new mini splits. They will make a big difference cooling our upstairs bedrooms in the hot summers.

Bryan H. performed my maintenance check. He provided excellent service, and took time to talk about a previous issue I had with a different HVAC company. So far so good with Leonard Splaine Co. Thank you!

Rudy was amazing! Very detail-oriented and thorough in his analysis of my HVAC system. Very much appreciate the information and guidance he provided to maintain and upkeep my system. Very thankful I called and had him service my systems.

Leonard Splaine is always great at the work they do and are unparalleled in wonderful customer service. I would recommend this company to anyone and everyone for servicing their systems or even for oil delivery. Once you work with them, they will be the only oil company you use ever again, just as they are for us.

Bryan Hernandez was efficient, courteous and professional. Leonard Splaine Company was recommended to me by a neighbor after the company I used to use closed. She said Splaine had a long reputation of positive service delivery and she has been very happy with the prompt and skilled HVAC services she has received from them. She gave me good advice!

My father was the recipient of the Feel The Love foundation from Lennox & Leonard Splaine. I had previously reached out to this company back in May, I believe, a couple months after our 27yr old heat pump died. Ted came out to speak with us then and made going through our options easy - unfortunately we couldn't get it financed. A month later we reached out to another company to try their financing but it didn't go through, and that company said we should just pull money from our house to fix it but that's not something we were comfortable doing. I reached out to the county and another foundation but I couldn't find a way to help my father.

I received an email from Leonard Splaine about the Feel The Love foundation at the end of a rough summer and very quickly nominated my father. Our options at that point were space heaters for the winter or using the house to get the money. A couple weeks later I had a call come in from Ted letting us know that my father was chosen to receive a new heating/cooling system. We were shocked and we really couldn't be more grateful to these two companies. They all came out Oct 7th and spent about 8 hours here putting in the new system. They went beyond that though - They also fixed our deck that had holes all through it! Put in a completely new one! We just want to say thank you again to Ted, Josh, Jacob, and everyone else from Leonard Splaine & Lennox that came out that day to help us! They were very friendly, clearly knowledgeable, and really seemed to enjoy what they were doing. We are forever grateful and will continue our business with them.

No follow up on repairing the problem since the tech was out. We’re going into three weeks since then!! Received a text that someone was coming last Wednesday 8/27 about a week after the tech was here to diagnose the issue and no one showed up!?!?! So I called and spoke to AHS the following day and they assured me a supervisor would be contacting me by phone that day. No call!! Where is the part and the fix?!?! You wasted my time on a day you were supposed to be at my home and no one showed!

The tech called prior to arrival with an accurate time of arrival. Upon arrival he was courteous and accomplished his tasks in a timely manner.

Decided to do a review because some things just have been unfavorable with this company. Followups apparently have not been part of their company’s policy especially for serious matters. I had an issue with a technician that took my number from the work order and utilized it off duty from his personal phone and made sexual advances towards me. I reported it to the director of HR at the time and months went by with no followup after I emailed her and left a voicemail. So since the technician has been back to my house and it put me in an uncomfortable situation and discontent with the company’s urgency and concern on the matter, I am now giving 3 stars because after I reported it again the former HR rep (who is now the VP of Operational Risk and Development) she finally reached back out to me with what I believe isnt an adequate excuse but did apologized. I expressed my discontent in the responsiveness etc. However, this isnt a light matter and it just spoke volumes to me in the sense of professionalism and behavior at the company that I unfortunately have to do business with since my HVAC is through them. We spoke about how I believe that training should be given to all employees and a sit down with that individual should be done and dont want that person ever at my house again.

There have been other technicians who does their job at the best of their abilities and I have no concerns with them. Although there are still some things technical wise I still need figured out, the effort that the other technicians have put is adequate with trying to alleviate my concerns. If I have not had these other issues as listed above, I would have rated the company 5 stars. However, in light of the weird advances from one technician and after I reported it and the person who was supposed to take charge of the situation that “they take as a serious matter” dropped the ball. Im rating this company as such. I hope the appropriate actions are taken to enhance customer service and help alleviate customer concerns within the company.

I had an amazing experience with Logan! From the moment he walked in, his courtesy and expertise shone through. He armed me with fantastic options to tackle my minor issues and was on point every step of the way. Not to mention, he didn't waste a second and took the time to explain everything he was doing and why! If you need help at United Air, don't hesitate – ask for Logan! He’s a true gem and comes highly recommended!

Great service on warranty heating check up and hot water tank cleaning by Logan D. at a very reasonable price.

In light of the circumstances and time frame of the repairs I greatly appreciate the professionalism of all the technicians that came and diagnosed/finalized our issue.

My technician was awesome—a true example of what great customer service should look like. He quickly diagnosed and fixed my garbage disposal issue with professionalism and care. His friendly attitude and attention to detail made the whole experience smooth and stress-free. I’m very satisfied and thankful for the excellent service!

My technician Lorgio was excellent because he explained everything and he was very knowledgeable. That young man was so polite and courteous. I felt very comfortable with him and I hope he will be the one who will return to install the replacement part.

Very professional technicians. They were courteous, efficient, and very patient during their explanation of services provided to remedy my heating issue.