HVAC reviews in Yorktown, Virginia

Lousiest customer service ever. Been goin with this company for the last 13 years because they installed my unit when my house was built. Never had problems before but now have a total lack of customer service. My initial appointment was between 9-11 then they had to reschedule to 3-5 but 530 comes and nothing. Called their number but either get a voicemail or the run around.

I’m not one to leave reviews, but this is a well deserved review. When I called I didn’t have heat the dispatcher was friendly, responsive, and kept the lines of communication open. Harvey arrived, found the issue right away even tackled my thermostat issue as well. When he left you could not even tell they where there. Clean, efficient, friendly, and they earned a loyal customer for my all heating and central air issues.

I initially called because my unit is under warranty and only a few companies works with the warranty. I spoke to a young lady named Amy. She was rude and unprofessional. She cancelled the appointment for no reason and will not answer the phone. Had to call another company who turned out to me much more polite and professional.

Excellent service from start to finish. The technician was on time, professional, and explained everything clearly. The system is working perfectly now, and the price was great. Highly recommend this HVAC company!

Quick efficient service. Harvey and Dave work so well as a team to install a new unit including new duct work. Totally satisfied! Great job Jimmy’s!

I recently had Jimmy’s heating and cooling come out to repair gas line for my range. I spoke with Amy, and she got me scheduled the very next day. Harvey showed up as promised and did a great job, very thorough with explaining what he was doing and that gave me great peace of mind. I would like to thank Amy, Harvey and the entire Jimmy’s team. Will recommend to all friends and family that need HVAC work. Thank you,

Willie Banks

Adriana completed our maintenance check with A/C Masters. She was efficient and thorough while working and answered all of our questions. We appreciate the excellent work she does!!

As always, Allen, the A/C Masters technician arrived right on time and began my semi-annual inspection on my downstairs system. It wasn’t long before he discovered a fault indicator and began troubleshooting the problem. He performed tests on likely components, which included removal one that seemed to be at fault. His test results didn’t on it just didn’t seem to match the problem. He reconnected all the parts and cycled my system again. It now worked properly and did so again when repeated. It seemed to be just an electrical contact problem not requiring a replacement part. After finishing all system checks on both systems, he created a summary report to email to me. Allen’s experience and patience averted having to pay for an un-necessary repair. This is why I continue to use A/C Masters and give them 5-star ratings.

Service tech Isaiah was professional, knowledgeable and helpful. However, when reinstalling duct work the previous team left 2 holes in the ceiling and insulation and dry wall is constantly falling out and I’m having to clean it out daily making the room inhabitable. Spoke with a supervisor and was made aware of the situation and confessed they would not repair the holes they made. An employee on the phone informed me that replacing the drywall they have cut into is not covered under warranty and that only parts are covered. We are extremely unhappy with the customer service and unfinished work in this instance. I will most likely not renew with them and will have to pay another company out of pocket to fix ac masters work and wouldn’t recommend installation from them but routine maintenance has been great.

Allen was very professional! Thank you for the great and quick service.

Javier and his team are top notch! They provide quick and quality services to our Association Clubhouse. They have been continually caring for our equipment for 20+ years. Very grateful to them for their continued service to our community.

Adriana always performs her work with great care and followup.

Called to request service evaluation on AC unit because it wasn't blowing any cool air. Scheduling was quick and easy. Customer service was both friendly and informative. Technician was thorough and explained what services were needed and at a reasonable cost.
Definitely recommend 👌 👍

We had a fan motor go out and Adrianna replaced it, I believe, as fast as it can be done. The repair was done expertly and only a few hours after I called. I'm very happy with the service.
Randy, Adner

SUMMARY: Get a second quote before using AC Masters

CONTEXT: We called AC Masters to come diagnose our malfunctioning outdoor unit. The technician was able to identify the issue and explained the fix involved installing a part that was covered under warranty so we would only be charged for labor and a handling fee..... The company initially quoted me $750 to replace the part covered under warranty. When I called the main office to explain why it was so expensive and if they could reduce the price at all they said $550 was the best they could do. I ended up calling another company that was able to complete the repair for $75!

CONCLUSION: The technician was knowledgeable, helpful and professional. The office staff were courteous and patient when assisting me with my requests, so my complaint is not with the employees. HOWEVER, given this experience, I warn potential customers to check their prices with other vendors before deciding to utilize their services. I will also not be using or recommending them in the future for this reason.

Alan and his partner were great! There is an issue with the secondary heat exchanger. I am to talk to Robert to see if we are covered under our Carrier warranty. Love the folks at AC Masters!

My 90 year old parents were without a/c for four days and everyone they contacted said it would be a couple of weeks before they could send anyone out. I have AC Masters for my HVAC system maintenance, so I called them to see if they could help. They sent a technician out the same day and the unit was repaired within an hour. If you want a company that is dependable, trustworthy and reasonable, then I would recommend AC Masters anytime!!

A/C Masters tech, Adriana, came to check out why my AC unit wasn’t running. Due to a leak and age of the unit, she quickly came up with proposals for new units. She was very knowledgeable, friendly and efficient. When it was discovered the new units would be delayed, she went out of her way to ensure we would still remain comfortable while waiting for the new unit to arrive. Great to have an HVAC company you can really rely on.

All the techs at A/C Masters are knowledgeable and trustworthy. Whenever I have an after hours emergency, I know I can count on A/C Masters to get the job done.

Jose is very professional, polite and really knowledgable. I just moved in the area and bless that I found him and this company! Thitiya :)

Of course my AC stopped working during our heat spell, at 4:50 in the afternoon. I called the office and learned that they close at 5:00, but that someone would come the next day. A few minutes later my phone rang. Technician Adriana said she'd be here by 6:00. She fixed the problem pronto and said she was glad to work overtime to keep us cool. I felt more like her friend than her customer.