HVAC reviews in Columbus, Ohio

I would like to share my positive experience with your company regarding the furnace installation service. From scheduling to completion, the process was smooth and well-organized. The technicians arrived on time, demonstrated excellent expertise, and ensured the work area was left clean. The furnace is working perfectly, and I appreciate the outstanding customer service provided.

I used Home Depot’s contractor network for this referral to CWA. I was very happy with the sales consultant Jeff. He came onsite quickly and provided me with three options. The pricing for a new furnace (install and all in costs) was better than I expected. Cameron and Bryan showed up the next day and completed the installation within 4 hrs. They did a fantastic job/ high quality job. Well done CWA.

We recently had Sears Heating and Cooling out to repair our AC unit, and we couldn’t be happier with the service. Our technician, Trent, was professional, knowledgeable, and worked efficiently to diagnose and fix the issue. Not only did he get our system up and running quickly, but he also went above and beyond by installing a quieter upgrade fan that he found at a local warehouse —a noticeable upgrade over the original part.

While Sears may not always be the least expensive option, they provide the best value by using high-quality parts and offering reliable service. Trent’s expertise and attention to detail made it clear why Sears stands out. If you want dependable HVAC service from a team that cares about long-term performance, I highly recommend Sears Heating and Cooling in Columbus!

We have been Sears Heating and Cooling customers for decades. Josh performs all of our HVAC maintenance and repair work. He is always punctual, helpful, professional, neat, knowledgeable and courteous and has not put any cat toys in our furnace. I never feel like I am being fleeced by Josh or SHC. Our experience with them has always been top notch.

I was a longtime customer of Columbus Worthington Air until they tried to push a new HVAC system on me at both the fall and spring tuneups. They quoted me repairs that made it better to replace, and tried to scare me into immediate replacement. I haven't had any issues with my Bryant system, and it's only 11 years old, top of the line, and has an annual tuneups. I heard a commercial for Sears encouraging me to get a second opinion. The gentleman who answered the phone was very understanding of my problems, and had a tech out the next day. Trent was excellent to work with. He quoted me some reasonable repairs that would keep the system humming, and I immediately became a Sears customer. I am happy to support a family owned business, and I feel like I can trust the company. They saved me thousands of dollars!!! :-)

I have had my air conditioner and furnace serviced by Sears for many many years and I have never been disappointed with them. I trust them to do the work that honestly needs to be done and not to make up reasons to charge me for unnecessary repairs.

I have a 140+ year old house.
Sears installed two heat pump / gas furnace systems to cover two stores. The temperature balance between the floors and between the front and rear of the house is perfect. I didn't think this even temperature would be possible on old construction like this.
Thank you Sears for a good design and installation of the new systems.

Wally was very kind and knowledgeable. He was able to repair our furnace same day. Would definitely recommend.

Trent was able to complete the appointment early...always a bonus! He diagnosed the problem immediately and reviewed our options, explaining the process/ answering my questions along the way.

We are happy regarding our interactions with Sears Heating & Cooling !

Trevon was our heating and cooling technician that serviced our furnace. We had a problem that was not common but Trevon took the time to figure it out and solve the problem. He did an excellent job

Sears Heating & Cooling were great to work with! No issues getting the quote, arrived on time, respected our home, and didn’t bother our pup too much ;)

For our new hot water tank, the installers were great and courteous. Plus, they explained every detail thoroughly!! Great guys and company!!

Robby D. Was the technician who serviced our A/C unit. He was very prompt, knowledgeable, and professional. He was able to advise us of issues that we weren’t told about when we purchased our new home a few months ago. And was able to complete all of the repairs in a timely manner. Thank you Robby and Sears. I would definitely recommend you in the future!!

I use Sears Heating & Cooling for all my furnance and AC repairs. The techs are always punctual and polite and they always provide options when an unexpected repair is needed.

My furnace got infiltrated by a water leak. It fried the control board in the furnace. I have self-repaired this old furnace (32 yr old) with parts from Sears Heating and Cooling. So, this repair was more than my pay grade. Joshua heard my story about what happened. First thing he checked was the condition of the heat exchanger. It was cracked, hence non repairable. Never mind the circuit board that was fried by the water. He priced a correct size furnace (smaller) than what my house came with when I bought it. He proposed a choice of single or two stage. I picked one and it will be installed in the morning. The price was fair and reasonable. After the old furnace was removed it was confirmed by my visual inspection that the heat exchanger had many cracks all over it.

Josh is very knowledgeable, professional, and hardworking
always giving us suggestions to help with our heating and cooling. He always remembers our dog’s name too!
It is a delight to have him here each year and we look forward to his visit.

Reggie came out to do maintenance on my furnace. He was kind and extremely thorough! The furnace sounded better when he was finished. I would gladly have him come next year!

Joel, the Sears HVAC service tech, was very informative and made sure our system was running smoothly. I've used Sears HVAC for years and have always been happy with their work and recommendations.

Trent arrived promptly as scheduled. He appeared knowledgeable and answered my questions thoroughly. The motor on my 11-year-old Trane air conditioner was not running efficiently, and Trent was able to detect the problem and replace the motor and fan that afternoon. I was pleased with Trent’s service and would gladly have him back in my home.

I had a positive experience with Sears Heating and Cooling when I purchased a new furnace. Their staff was friendly and knowledgeable, providing prompt service. I highly recommend them.

Sebastion was careful to cover his shoes before entering my house. He was pleasant and respectful. He checked several things about my heating/cooling system. Thanks Sebastion.