HVAC reviews in Columbus, Ohio

My furnace stopped working on a Friday night at 5:00. Not the best time for this to happen especially when the temperature is in the 20’s. I called Sears and they said they would be out Monday morning at 8:30. At 8:30 they were here. The two young men who replaced the furnace were friendly as well as very professional. Had everything finished by 12:30.
We have used Sears before and have never been disappointed. We highly recommend them.

We had our furnace replaced and had a terrific experience all the way around. From getting the estimate from Jamie to the great crew who did the installation, the process could not have been better. Thank you Sears team!

Another local HVAC service had come out and tried to sell me expensive repairs and even recommended I replaced my furnace after a routine call. I reached out to Sears for a second opinion. Josh from Sears came out and inspected my furnace; he was kind and very informative. The team at Sears noted that there was no actual problem with my furnace and it just needed regular maintenance. In a world where finding someone to trust is seemingly impossible, Sears and Josh really came through for us. We will definitely use them again.

In a word, Wally was outstanding. Very polite. Extremely knowledgeable. Spent 1.5 hrs educating us on our systems. Made a major adjustment to make our furnace more efficient. Also performed a safety check on our gas fireplace, thus giving us confidence to use it. We'll be Sears customers for a long time.

On a Monday, a Sears Heating & Cooling Technician gave me the bad news that my 21 year old furnace required about $1,000 in repairs. I decided to replace it. That Thursday, a salesman, Jamey, came by and gave me a written quote for systems from American Standard, Payne & Bryant. The prices were reasonable and Jamey was able to answer all of my questions. I chose an American Standard high efficiency furnace and it was installed the next day (Friday) by Blake & Andre. They showed up promptly at 8:00 am and had the old system removed and the new one installed and tested by 3:00 pm. Blake & Andre were polite, professional and answered all my questions. They disposed of the old system and did a nice job with cleanup. My entire experience with everyone at Sears Heating & Cooling (including the office Manager Carly) was fantastic. They were all easy to work with and I really felt like they valued me as a customer. I highly recommend Sears Heating & Cooling for your heating & air conditioning needs. Great job!

I appreciate everyone's attention to detail and professional service. It's never a convenient time for your furnace to stop working, but Sears made the install a smooth process. I am happy to be back with a locally owned company. My last HVAC company has transitioned to corporate ownership and the customer service had definitely declined. Happy to have found Sears.

Josh with Sears Heating and Cooling, came same day and diagnosed the issue. He had to get some parts together and came back the next day and made the repair. Always friendly and professional. Sears was recommended to me and I'll do the same. Good company to keep in your contacts.

I highly recommend Sears Heating and Cooling! This company has been taking care of my system needs for over 20 years. Joel always explains things so well. Since my husband passed I have to have trust when it comes to these big things in my home and Sears and Joel have never let me down! I will continue the maintenance package as long as I am living here. It’s a great deal and reassuring to have.

I am not typically inclined to leave negative reviews; however, I believe it's important to share my experience to help others make informed decisions.
Sears Heating & Cooling installed a heat pump in the third-floor guest suite of my home. I was told that the technician assigned was their most experienced and longest-tenured employee. Regrettably, the installation was not done properly and without an emergency shut-off, ultimately causing significant damage.
While I acknowledge that errors can occur, the company’s response was more than disappointing. They offered to cover the cost of repairs, and the account manager, Bryan Meier, remarked that I should be “grateful” for this concession. When I requested a discount to offset the disruption, he instead proposed removing the equipment entirely.
This led to four consecutive days of contractor activity and considerable mess, with no offer to assist with cleanup.
Following the drywall repair, Sears filed an insurance claim and subsequently disengaged from the situation, leaving the remaining restoration work incomplete. I am now left to manage the aftermath with hopes the insurance payout will cover the rest of the work.
Prospective customers should be aware: the company presents a courteous front, but when complications arise, they will show their true colors.

Sebastian W was absolutely amazing. He looked at my disconnect and realized there was A major issue. He suggested having an electrician come and look over the issue. Once that was fixed, Sebastian returned and went over my options of repair or replacement. I feel that Sebastian took care of me and my home with care and respect. I am so appreciative of his help and kindness. He is one of the major reasons I have stuck with Sears Heating and Cooling for 30 years.
Jerry S. Is absolutely amazing. He took on my install as A second one in A day. He went above and beyond with all the issues that kept arising. The day was so hot and humid, Jerry and his helper kept plugging away and getting the job done. My appreciation is above what I can write in words! Thank you to the crew that helped with my situation!
Reggie C. Serviced my furnace today (2/15/26). He was very polite and promptly completed the servicing. Everything checked out with no problems. Thank you Reggie!

Great technician, explained things so I could understand, reasonable pricing, have used this company before and will continue to do so.

We looked at five different companies but decided to choose Custom Air. We like that they sell American Standard products. They have also been in business for around 50 years. We originally tried getting a quote from their website and thought we would not work with this company but luckily their sales guy Scott gave us a call. Scott helped us decide on what new type of furnace and air conditioner to buy based on our needs. We had Sam and Mike visit the house to do the install. Everyone we worked with was very professional. They were also great with our nine-year-old son. We are very happy and everything is working as expected!

The technician, Bobby, was prompt, professional, personable, knowledgeable and honest. These are qualities as consumers we look for in those that we welcome into our homes. The service that he performed is beyond expectations considering how the AC runs after the service. The technician is credit to Custom Air and one that raises their service profile considerably with me.

First, the technician that was here was AWESOME!!! Super friendly, informative, explained things. I have an OLD unit, going to need to replace it (it's almost 25 years old). I've lived here 4.5 years, we knew this was coming.

Amanda and Bobby, the 2 technicians that came over, were GREAT! Professional, just really nice people!!!

Scheduling was easy and quick. The technician who arrived was thorough and took the time to explain what was going on and our options. Unlike other firms I have had experience with, Custom Air's service technician was focused on fixing our equipment issue if it made sense financially and not simply trying to sell us new equipment. I appreciated that he seemed to care about our bank account as much as we do. This was an extraordinary client experience which I am happy to tell friends and family about.

They sold me an AC unit that won’t keep up with heat in the 80s. After paying over $300 additional, the problem wasn’t fixed. The unit is less than 5 years old. I have friends with 20 year old AC Units that are out pacing mine.

I called and talked to the service manager and the only offer he had was to send someone back out for a third time. I was done giving them money so I opted out. I had much better luck with another service. 0/10 do not recommend.

It might be the sales team not selling the right unit for the space or the service team… I’m not sure, but all I know is that someone dropped the ball somewhere and they aren’t willing to make it right without me dipping into my pockets once again.

We began our search looking for the most efficient, cost-effective replacement for two old heat pumps. Custom Air came in and listened to our vision and our needs, and gave us a fair quote for a customized mini-split system. They installed in less than a week, took away our old equipment, and came in on budget and on time. The work is clean and professional; the followup superb. They left our home cleaner than when they started! We began this process with dread, and came away amazed. I cannot recommend this company highly enough!!

Wonderful company. We have been customers with them for decades . OJ does a fantastic job , always timely and detailed service !!

Joe came out on a no heat call on a Thursday evening after a recent snow storm. He was able to restore heat to our home and kept us informed of what he had done. I appreciate Joe’s efforts.

We have had great service with customer air. The customer service is good. Patti who made set up my service call was very curious and efficient.

Fast response to fix my A/C problem. My technician , Kayla, was outstanding! She quickly diagnosed the problem and got to work to get my house cooling again. Knowledgeable, efficient and pleasant. I highly recommend Custom Air!