HVAC reviews in Columbus, Ohio

Kaylah was very professional in her work and gave very clear alternatives regarding a potential CO emergency. Thankfully it was a false alarm. We appreciate Custom Air service and Kaylah’s expertise. We couldn’t be more pleased

The scheduling is easy and our technician was wonderful - very thorough in the inspection and gave us good recommendations on what can be done to improve the efficiency of the furnace. Will continue using their service!

Austin was very knowledgeable and thorough. Very good troubleshooting work. was able to resolve the operating issue and restore my system. Met and exceeded expectations.

Cameron our tech for our Winter HVAC checkup was AWESOME!
Very thorough and super knowledgeable!
We signed up for their Annual Servjce plan!
Thanks so much!
Happy Thanksgiving!

Austine did an excellent job of servicing our furnace and getting it up and running very quickly. He answered all our questions completely to our satisfaction. Thank you Custom Air.

We received three quotes today for a whole-home humidifier system, and Custom Air stood out for the most honest answers and genuinely educational guidance. This company also has very fair and reasonable pricing compared to others. I really appreciate your professionalism, Scott. Thank you!

Great technician! He did excellent work and explained everything including the estimate in detail. Scheduling was great too. Great service from start to finish!

Austin replaced the blower and inducer motors on my furnace. He was prompt, professional, and did a great job. I also spoke with Joe and Patty over the weekend, and on Monday of the coldest week of the year. All three were courteous, professional, and helpful. 5 stars!

We had 4 techs come to our home regarding our furnace that went out during the frigid weather we had. We were without heat for a week. The incompetence of them except for the last tech kept missing what the problem was! The only one that knew what was going on was Joe Hayman. You need to train your other techs or have them follow Joe for improvement. The first one rewired the furnace and said we should have heat. We didn't. Called the next day and the next tech got the info that the first tech didn't get to order the part. He said we should have heat but after he left the furnace did not produce heat. Then Joe came and he was pretty thorough and then the part was delayed in ordering it and by Friday it was enough for me to be so upset I couldn't talk to them without anger in my voice. Finally, Joe came back Friday evening after another guy had been there earlier in the evening. He fixed the problem and was very thorough in explaining what was going on and how he could find the problem and fixed it. By late Friday we finally had heat. We were almost a whole week without appropriate heat. We had to buy an electric heater and propane for our heater. Luckily, we had the propane heater but ending up spending over $120 plus paying your company almost $700. Not very impressed and this was the company we had initially bought the heat pump and furnace from

We’ve had four different people from different companies out to our house bc our heat wasn’t working. After receiving no answers we decided to try Custom Air. EVERYONE from Custom Air was FANTASTIC. Kenzie, Scott, and Austin all made this a wonderful experience and showed so much professionalism, expertise, and compassion. What has been a stressful situation was quickly resolved and handled. I can not express how happy I am to have found this crew. We will DEFINITELY be using them in the future. Thank you Custom Air for being such a breath of fresh air!

Scheduling was friendly and easy, and they were able to come out the very next day to troubleshoot our heat pump. The technician was professional,friendly and quickly identified and fixed the issue. We’ will definitely call Custom Air for future repairs or when it’s time for a new system.

Custom Air Conditioning and Heating Co. has provided us two years of excellent service as part of their Maintenance program for heating and air conditioning. They are easy to schedule and charge very reasonable fees. We have not needed to use them for any type of service problem. They have cleaned our air conditioning unit and kept it in tip top shape.

Today I had a technician named Bobby come out to complete maintenance on my fuel-oil furnace, and he did an outstanding job. He was incredibly polite, kept me updated on his arrival time, and showed true professionalism from start to finish. He explained what he was doing, worked efficiently, and made the whole experience easy and stress-free. I really appreciate the quality of service and will definitely continue using this company.

Awesome company to deal with. The tech Sam very friendly, professional and knew what he was doing. The office personnel very friendly and Baron was very helpful and went above and beyond to help me. Will definitely be using Custom Air for all my HVAC services going forward.

We have had the best service experiences with Custom Air. First they replaced our ancient gas furnace. Then they followed up that awesome experience by sending, O.J. out to educate us and fine-tune it’s use. O.J. was incredible. He was extremely knowledgable and quickly solved problems known as well as unknown. We are customers for life. Call them, you will not be disappointed.

Custom Air is a quality group. Yesterday they completed installation of a new gas furnace and air conditioner which was a conversion from electric to gas for us and the process could not have went better. Scott Harring in sales was great showing us options and helping step by step to get us through this quickly. Every person I have come across over the years have been wonderful. As I commercial insurance agent I value "trust" in my clients and those I do business with, and after going through a few HVAC contractors prior to finding Custom Air I have stayed with them because I "trust" everyone I have dealt with and will stay for that reason alone.

Steve and Tammy D

I had a great experience with Custom Air installing my new water tank. The technician did an excellent job and took the time to educate me throughout the process. He was very patient, answered all my questions, and didn’t mind me watching while I asked them. He made me feel comfortable, kept things light with a few laughs, and was extremely professional. He even got down on his hands and knees to clean up the entire area, removing old water tank plumbing, debris, and drying everything out. He also walked me through the app setup step by step so I felt confident using it. The service was truly appreciated, especially considering the weather conditions. I highly recommend Custom Air for their quality work and outstanding customer service.

Had Custom Air replace my HVAC system this summer with a new furnace and AC. I originally was set to go high efficiency but after getting quotes from Logan / Worthington Air / Custom Air, 2/3 recommended against it. Worthington air was the most thorough for the estimate and inspection of the home. However, Pete from Custom Air came to the same conclusion as Worthington Air in 1/2 the time. Both vendors recommended increasing size of cold air return to maximize system efficiency. Senior engineer, by trade, I tracked previous years of usage and calculated ROI of 90% AFUE system to be 8-9 years. My previous 80% Trane system lasted 27 years. Well beyond its expected service life. The goal is least cost, low maintenance, keep it simple stupid. The 90% systems try to capture every ounce of energy meaning instead of allowing warm moist air to escape, the air condenses inside furnace and then it is about expelling condensation either outside or to drain. My take-away is the 90% systems sounds great but any hiccup in the first 8 years negates any potential savings. This winter has been especially cold, happy to say my new Trane system has been operating flawlessly. I planned to pay more for high-efficiency system but Custom Air sold me what I needed with a take it or leave it, here are the facts and their expert experience help drive decision. 6 months in since install. Still very happy with entire process from quote, install, and long term review of services.

Logan Services was great from the beginning. Our salesman Cameron was professional and knowledgeable. Installation occurred very quickly and our install crew for the HVAC and the guys for the hot water tank were all very professional and did an amazing job.

5 Stars for Zach, Victor, and Ty! Zach was incredibly thorough during the quote process, checking serial numbers to make sure we got the right solution. The installation team, Victor and Ty, were fantastic—they did everything to the letter and were a joy to have in our home. We’ve already tested the new heat pump on a freezing night, and it kept the house perfectly comfortable at 68° without needing expensive backup heat. Highly recommend this team!

First and foremost I would like to personally thank Cable for his excellent work, customer service, and ability to explain what he was doing . He was not the least bit bothered by my questions and took the time to explain what he was doing. The issue was dealt with quickly and I really appreciate him coming out on a Saturday. Thank you Logan's and thank you Cable for a great experience, I will be telling people about my experience, and will gladly continue to use Logan's services. Cable rocks!