HVAC reviews in Waxahachie, Texas

5/5 stars for this company’s responsiveness and help with our plumbing issues. We appreciate our original plumber, James, for his diagnostic work. The following day we had Chance and his team come out to fix the initial issue. Then Donald came out for a hot water issue and was able to swiftly fix the issue and we were back up and running!
They were all very professional, determined to fix the issue at the best price possible, and even went above and beyond to get us in touch with a restoration company that was there the first day to assess the damage.
Absolutely amazing. Can’t say enough great things about this company and their employees.

Jonathan Firm helped us with our electrical problem. He was very knowledgeable and patient.

We have been customers since the MES days and overall, the service and technicians have been/are great despite a few bumps that were resolved.

That being said, Stuart Smith has been the most amazing technician we have had in all our years with MES/Willard. He is extremely friendly, respectful of our home/time, and very knowledgeable. He always explains his findings, the repair options (if any), costs, and shows us/explains the completed work. He has fully gained our trust, and we are always happy to see it’s Stuart that shows up for our maintenance and repair calls.

I wish all technicians were like Stuart. Get his man a raise!! 😀

Update for 11/11/24 Maintenance Call:
Aaron Aguillon was friendly, professional and went over all of his findings with us today. His findings included a capacitor that appeared to be working solely on a prayer. He got us fixed up in no time, and made sure everything else is good for the upcoming heating season. My only fuss is they had this veteran working on Veterans Day!! He should have had the day off paid ;)

Had another great experience with the Willard team. This time it was my water heater that needed replacing. Justin was very friendly, informative, and professional.

I originally bought my system from Willard Air a few years ago. Over the last couple of years, though I have started noticing things that were of concern. Recently, I had one of their technicians. Tell me that I had a tear in my vents. In the attic. I spent two different times looking for them and was never able to find them. He wanted to charge me several hundred dollars to replace the ductwork, but the ductwork was not damaged in any way. Then he told me he needed to clean the coils and I was charged over $300. I know for a fact, he was in my home for less than 20 minutes. I called their customer service today and explained to them that I cannot trust anything they tell me. know that when you’re dealing with air conditioners, things are indeed expensive and that is to be understood. But if the people telling you what you need to do and what you need to spend money on cannot be trusted then the whole thing crumples. I would recommend purchasing and servicing from some other provider. They have lost me as a customer.

Matt was awesome! Came out and was straight with me on what the issue was. I’d call Willard AC again for any of my HVAC needs strictly based off of Matt’s customer service level, and his professionalism.

Called to get a quote on replacing a 1" pvc compression coupling approximately 1' from meter box ,Which was already dug up and exposed. Now hold on to ya horses.
They quoted me , they quoted me $1650.00 to fix it , not sure how he managed to say that with a straight face, but we called another company and they only charged $ 275.00 . Get different quotes if the price doesn't seem reasonable don't settle.

Stuart was fantastic and I'm member with Willard as long as he works here...(^^,)....

I recently had the pleasure of working with Eric Hilton from Willard Air Conditioning & Plumbing and I cannot recommend them highly enough! From the moment he arrived, it was clear that I was in capable hands.

Eric was punctual, arriving right on time for our scheduled appointment, which I greatly appreciated. Eric's expertise was evident as he quickly identified the issue and provided me with a quick response on our issue.

What stood out most was Eric's commitment to customer service. He was patient and answered all my questions related to additional available services, offering valuable tips on maintenance to help prolong the life of my A/C unit.

It’s rare to find someone who combines technical skill with such a high level of professionalism and courtesy.

Overall, my experience with Eric & Willard A/C was outstanding. If you need A/C service, look no further—this technician is truly a gem in the industry! Thank you, Eric, for your exceptional work! And thank you, Willard A/C for the great service you've provided over the period of time we've relied on you for all our A/C and heating services.

Chris is very friendly that made sure I was satisfied with his work. Answered all the questions I ask . I highly recommend him to anyone. Willard ac is in good hands with a technician like him.

Seth Green was amazing. He explained everything he was doing. He explained the pros and cons of the of eevry tick

Be extremely careful with this company. I originally contacted them for a simple filter replacement, but they ended up conducting a full HVAC inspection without my permission and quoted me nearly $15,000 in repairs—claiming multiple things were broken.

I had a gut feeling something was off, so I called a second, reputable company for a second opinion. That company did a thorough check and confirmed nothing was broken. They only charged me $500 total.

What’s worse is that this isn’t the first time this company has tried to upsell me on major, unnecessary repairs. Both times, they exaggerated issues and pushed for egregiously high charges—even on components that were only a few months old.

They also spent over five hours at my home, poking around the HVAC system without clear consent, just to manufacture a $15k bill.

I strongly suspect many of their glowing reviews are bought and paid for. In my experience, this company uses scare tactics to pressure homeowners into expensive, unnecessary work.

Proceed with serious caution. I wouldn’t trust them again.

At first, Willard couldn't schedule me until the next day, which was fine. About 5 minutes after ending our call, they called back with same day availability so that was a wonderful relief. Casey showed up and was very respectful and knowledgeable. He laid out my options without pressuring one way or the other and had our AC working within 30 or so minutes. Very thankful for his quick work!

Absolutely horrible company. We called them out to diagnose our AC unit that we were having issues with. I was so grateful they could come out so quickly. The guy was very nice and seemed knowledgeable and trustworthy at first. Then he gave me a quote that was astronomical, and a quick Google search revealed that the cost of replacing this part + labor was typically half of what he quoted me. When I told him I needed to do some due diligence and call my husband to figure out what we should do, he yelled at me for a good 5 minutes - called me “corrupt” and “a criminal” … absolutely insane. I’m 7 months pregnant and don’t just have thousands of dollars sitting around to repair our AC. Blew my mind how disrespectful he was.

Stuart did an amazing job. Please send him out only for HVAC services and any questions that I have in the future thank you very much and thank you for sending him out.

James was awesome. He did a great job explaining everything that had to be done. He was even stuck on another job prior to mine and I received several calls both from the company and from James letting me know about his ETA. He was thorough, patient, and kind. He had to explain things a few different times to both my husband and I (who was on the phone) and he took the time to help us and make sure we knew what we had to do. Honestly, I was quite surprised (maybe better to say freaked out) at the cost of the work, but James made me feel better knowing I could trust the company and their workmanship.

Noah Sims - he arrived timely, installed my water heater and cleaned everything up. He did a great job.

Willard has acquired Coomes HVAC and it is virtually impossible to speak with a supervisor or someone who can answer questions since the ownership change.However, Willard contacted me and explained the issue of converting a purchased company to their system did create some issues that have since been resolved and phones are answered promptly and calls are returned. Their response has resulted my rating to a 5.

Today I had the pleasure of having Abel With Willard come look at our old broken system, due to having the headache of home warranty companies, Abel was very smart and efficient! He presented his findings to me in a very timely manner and found my systems repairs were way to much to spend on a 15 year old system, I ended up purchasing a new system from him and man do I have to say I never feel good about spending money but in my 82 years of life today was the first time I felt like I made an amazing decision with an amazing company like Willard! Request Abel for all your heating and air needs and you won’t be disappointed!
- A forever customer, Mrs. Smith

Jacob arrived to do a routine inspection of our HVAC system. He was very professional, answered questions I had, and suggested a coolant check in our outside line. As it turned out, the coolant was low and Jacob replaced it immediately. He made certain all of our system's settings were returned to where we had them before he left. Thank you, Jacob, for doing a great job for us!

Erik my electrician came out and did some electrical work for me and did a great job and was very patient