HVAC reviews in Puyallup, Washington

Hayes Heating and Cooling office staff was pleasant and technician arrived during hours scheduled for a maintenance check on my 4 year old furnace. The technician indicated that my furnace was operating correctly, but he noted that a flex line was going through the case of the furnace and it should be a hard gas pipe line to be up to the earthquake code. Two other HVAC companies had been in previously for a non related problem with the furnace, not to mention the installer. Not one of them had mentioned this. Puzzled, I requested a safety check from PSE who repeated the Hayes Heating and Cooling tech’s evaluation without knowledge of the previous evaluation. I was extremely pleased that this potential hazard was brought to my attention and scheduled Hayes to bring my furnace up to code. This demonstrates how important it is to find a HVAC company that has qualified and conscientious technicians at a reasonable price. I will be scheduling them again and highly recommend them.

Very pleased with their services. On time, professional and very honest technician. We bought a mouse a year ago and two of the fire places were not working. We called around but everyone we called; were so expensive to just come take a look and then parts snd labor on top of that. So frustrated until we called Hayes Heating.

Very reasonable and honest people. Came and fixed the fire places w/o trying to get more money. One price and job done.

Thanks guys... I appreciate you guys and will be using you guys again!!

Nina khan

Hayes Heating & Cooling recently installed a new tankless water heater for us and were GREAT from start to finish! They were honest, aggressive on price, and fast. Kirtan the GM, went above and beyond, even coming out himself to do part of the installation. Will definitely be recommending Hayes for years to come!

The service person did a good job

Hayes first visit to our home for Furnace inspection resulted in repair estimate of approximately $2000 for Furnace Fan Motor and Capacitor. The Technician and I had a conversation regarding the system design and how varied opinions in the HVAC community can be around "how a system is designed and its perceived efficiency etc.". This inspection occurred on July 8th, 2022 - See photos attached of inspection comments (no mention of a required system replacement even though we discussed the system design) and the estimates for parts replacement and installation.

Hayes second visit to the same home from above(with a potential home buyer) for "independent inspection" resulted in the Hayes technician providing a recommendation of complete system replacement at an estimated cost of $30,000. This visit occurred on September 1st 2022 and the Hayes recommendation was communicated directly to us by the intended home Buyer and Buyer Agent
It would appear over a 7 week period the system that originally required a couple of replacement parts estimated at $2000 was designated as requiring a complete refit approximating $30,000. Both of the inspections and related recommendations came from the SAME TECHNICIAN.
Will leave it to the reader to judge

Top shelf service. I highly recommend Hayes. Friendly and knowledgeable staff. Took care of my water heater and fireplace. You'll be happy with the service I guarantee you.

I would recommend Hayes heating & cooling to anyone with a heating unit issue. The technicians were professional and diligent in their efforts to repair our heating unit. Likewise they were more than willing to answer questions or concerns, along with maintaining agreed upon schedules.

HH&C installed a boiler in our home when the current one failed. Kirtan was so thorough in evaluating and explaining our options and the advantages/disadvantages of each. He and his assistant were on time each day and they left the house as clean as it was before the replacement work. 100% will use them in the future for all of our mechanical needs at our home.

Terrific to work with. When my furnace went out, they were the only company that could see me within a reasonable timeframe. From admin to technicians, I felt taken care of on all fronts. Love supporting family-owned business, too! Slight hiccup at one point, but quickly resolved to my satisfaction. Highly recommend. (Other HVAC company quoted me x2 what Hayes quoted!)

Kirtan and Brandon came over to rerun some furnace wires for me as well fix my fireplace. They got everything up and running and didn’t try to upsell me on a new $10,000 fireplace like some other scammy companies in town. Highly recommend talking these folks!

Today had an excellent service call from Hayes Heating. Appreciate the time and care that was taken to do a service our heating system. Great price and no surprise charges.

The first tankless Rinnai water heater that was installed worked okay for 2 years then started to have problems such as failing control boards. Hot water was problematic at best and, finally, stopped working entirely. Hayes HVAC went to bat for me with Rinnai and a new heater was approved to be installed. My cost was installation and that was fine with me. The tech came on the next Saturday which was his day off and installed it. It works very nice.

We just bought our home in March and since we got here Hayes has come through consistently for us in our tankless water heater needs, AC installation and even helping subcontract electricians for some work we needed done. Even with supply chain and labor shortages they’ve been prompt, professional, and have our home feeling cozy and ready for the summer! Highly recommend them to anyone in the area.

My furnace was not heating. Called Hayes Heating, it was Nov. so I expected a long wait. One week later technician Daniel arrived. He was polite and through. Daniel quickly diagnosed my problem. He returned the next day, installed a new part. All was well, we thought. Daniel had to return two more times before my furnace was working. None of this was due to any lack on Daniel's part. American Standard parts failed to give him all the necessary pieces. This was a totally new item, so Daniel had no way of knowing it was incomplete. He worked me in during one of his busy days because it's now Dec and quite cold. Both Daniel and the office staff at Hayes Heating have gone more then the second mile to facilitate a good outcome. Thank you Daniel and Hayes Heating!!
W. Kelly

Hayes always provides the best customer services and products (I have had 2 furnaces, 2 air conditioners, and annual duct/maintenance since 1984) - from the receptionist, to the estimator, to the installers, to the maintenance people. Very professional ; I wouldn't consider calling anyone else. Kudos to a solid business that provides first rate service and stands behind the products that they sell you!

Hayes heating & cooling is the most honest person we have ever done business with, he helped my dad, grandmother my brother and very reasonable prices...never told any of them they needed a whole new HVAC system. He fixed what was there all been working perfect ever since!!!! All I can say is wait for Hayes, not worth calling anyone else!!

Hayes has done a fine job of servicing both our heating and AC units, though when our gas fireplace was not working correctly, I called to see if they service gas fireplaces and was happily told yes! Our service person Daniel was knowledgeable, thorough and very pleasant. And our fireplace is back up and running! Thank you!

Kirtan and Jerry come to do air duct cleaning, furnace maintenance and dryer duct cleaning. They did the work thoroughly, carefully, vacuumed at each vent, removed lot of dust and construction debris, and cleaned up after the work. Also for the dryer duct, they didn’t simply put the vacuum head into the outlet. Kirtan removed the cover and flappers, vacuumed thoroughly, then put all things back. Not like some companies who may use the easiest way, shortest time to “finish” the job.
I trust their work, and recommend the Hayes hearing cooling for your home and business needs.

The service went great, and the technician found that my old furnace was working fine. Hays has been good in keeping my furnace working for many years.

Hayes Heating updated our old boiler and it is now super efficient! Their customer service is top notch and very responsive. We trust them with all of our heating and cooling needs.

We had a furnace go out unexpectedly in January, just 3 days before we were scheduled to leave town for 2 weeks. Hayes was able to get a new furnace installed within 48 hours, saving our trip! Installer Daniel Kelly was terrific, and was here installing the unit until almost 11PM. Thanks, Daniel and Hayes!!