Reviews of local pros in El Paso, Texas

This company knows its materials. Done Right Roofing went above and beyond my expectations when I found out my insurance would not be able to cover the costs. Mr Manny Ramírez contacted my insurance and fought for me, showing them additional damages that my adjuster did not originally note, and my insurance was then able to pay for most of the work. I was impressed with Done Right Roofing's crew. They were very fast and extremely kind. 10/10 would hire again.

Been here a few times and they are Amazing great service and good prices
I was able to fix my moms window before she notice it was broken.
That’s a how fast and we’ll they work
They Saved my life that day

After a very bad customer service experience at Floor and Decor, I decided to try Interceramic Tile as recommended by my contractor. The first person I approached was unfriendly so I immediately walked away from her and sought the assistance from Val. She was extremely knowledgeable and very friendly and professional. I took my time to select the tile for the bathroom floor, and found the most stunning marble floor tile for the master bathroom shower. I now anxiously wait for the arrival, which I was told would be 7-10 business days from Houston.

Thank God this vendor does fireplace repair in Las Cruces! There is only one business (and I use that term losely) in Las Cruces that services Lennox fireplaces, and they shut down for weeks at a time letting their phone ring incessantly during business hours. K.D. Scholten serviced my gas fireplace (including replacing a switch) within a couple of days after I called them, and my fireplace looks and works like new😁!

Great prices and excellent customer service!!
Thank you!!

We hired CertaPro Painters to paint our house. They did an excellent job painting and replacing damaged wood. One of the wooden post was mounted incorrectly. I called and requested a replacement. They returned and replaced the wooden post and painted it. You know some vendors will not return to correct mistakes. I am proud to recommend CertaPro Painters of El Paso.

I called to get my washer looked at. He informed me he wouldn't be able to help since it is a newer model but referred me to a few other business. I appreciate the honesty professionalism, and kindness.

Amazing people, great to deal with! We love our new patio!! I had tons of questions and they were glad to help every time, very down to earth people. I recommend them big time!

Very professional job. They cleaned the carpets of my home and I was very pleased with the results. I highly recommend their service!

Very good work, thanks for the excellent service

Hands down the worst customer experience of my life and the biggest financial mistake of my life. My home is destroyed until I can afford to spend another 30 to 40 thousand dollars replacing this floor. Not sure if there is enough room to explain all that has gone wrong. The installers were unprofessional and likely fraudulent in their estimate. At one point I was actually breaking up fights between the installers. After meticulously walking the installer around my house showing him how uneven my floor was he underbid the leveling of the floor by around 600%. After tearing my house apart he "very generously" offered to cut me a side deal for half price on the 3rd demand for more money for leveling the floor so it could be properly installed, if I paid him cash right then. They would not have even bothered to install the floor properly if we hadn't been inspecting and reinspecting as the job progressed. One area had to be redone 3 times. So fights, demands for more and more money, having to purchase some material myself because they didn't even have it at the store, damage to my walls, ceiling and furniture and that isn't even the worst of this experience. They didn't mention how much this was going to lower my floors from the tile I had before which has left me with door trim and doors that don't touch the floor, when I asked why he didn't mention this when I was talking to him about installation he said, we don't do that, which meant sure I knew that this was going to leave you with a house full of doors and trim with big gaps revealing raw edges of flooring that aren't seaedl to anything, but I don't make money off that so why would I. The floor boards are loose in areas where they didn't level properly, where they repeatedly had to replace boards in the kitchen because they scratched it sliding the refrigerator across the floor twice, then left my refrigerator full of food unplugged. Many badly joined areas. Had to be called back repeatedly to finish areas. Did a terrible job caulking baseboards and joining them at corners. Over estimated the boards and trim I needed by about 2000 worth of material which I had to load into 2 SUVs and drive an hour back to El Paso from Las Cruces so I could recoup that money. Didn't clean when they left. Left a hazy film all over the floors in main living area that has taken weeks to remove and damaged the floor. And to top it all off these floors scratch pretty easily. I purposely bought a floor with the highest protective coating offered and it looks terrible. This is our retirement home after 29 years in the military. It is a daily reminder that it will take me years to recover from this disaster. I saved absolutely no money going with LL Flooring over more expensive quotes from local flooring companies who clearly knew better what they were doing. I wake up and look around knowing I am out tens of thousand of dollars, sick to my stomach at the stress and financial costs of this experience. Save yourself, take time, save up and go with local company with more knowledge, better customer service and more professional installers. Also didn't properly reinstall closet doors, almost all of which are now damaged, one fell on me and almost knocked me unconscious. Wish pictures could show you all the scratches on the floor.

And in reply to your reply, though your third party contract is an incompetent crook. Your staff at your store did absolutely nothing but bemoan what a horrible experience this was for me and make empty promises to do something to make it right. When I asked if they could at least help get the piles of overestimated materials back to the store they said they couldn't.

Saul and his son did an awesome job on my mantel...just in time for Christmas. Saul is super professional and extremely friendly. We are so happy with our new mantel.

They never have anything i need or are out of stock!,i always walk away feeling like they just don't care, customer service is awful.

I called multiple times to schedule an estimate. On several of the occasions my call was directed to voicemail. When I finally did receive a call back, they scheduled an estimate appointment but failed to show up at the appointed time. When I called the company representative was apologetic and informed me that they were too busy and didn’t have sufficient people to get to me. She gave me a two month wait estimate.

In fairness, I can’t provide a review of their product. I can tell you that they apparently have a surfeit of business and have insufficient staff to provide service in a reasonable timeframe.

Ivan was professional and answered all our questions. They are licensed and bonded so everything is legit through the city. Our canopy came out awesome!! When the canopy was installed they were very organized, clean, and efficient. When the poles were put in they were in inspected to make sure it was done correctly. Then the next day the canopy was put in. It is great quality and looks awesome 👌 👏 👍

Padilla Homes is the BEST home building company. We are very satisfied with our new home, they are very professional and listen to detail. This was the best choice we made. Nick and Tara Bhakta

Don’t waste your time. He missed not one but two appointments he didn’t even bother to call us. Complete disregard for other people’s valuable time.

From the moment we walked in, we were acknowledged by Bob Raleigh. This gentleman not only answered all of our questions completely, but also applied absolutely no pressure to buy. I loved the cushiest pad, and my wife picked a great color to complement the rooms that needed updating. The guys they sent to install the carpet only took about 4-5 hours to do all the work. They also moved the heavy things for us.

I needed an architect to do a site development plan required by the City to request a special use zoning change for my home. I called over a dozen architects and they all blew me off. New Republic was the only firm that asked me to send them a copy of what the City was requiring to see if it was something they could help me with. They came through for me at an affordable price and in a short period of time. Thank you!

James and Chris were awesome. They were on time and professional. They did a great job on our furniture. I will definitely use them again. Thank you for the great customer service.

Kyle was peasant to work with. We needed to carpet match to replace flooring in one room of our house. The match is spot on! Carpet and pad are comfy. The price was competitive and insulation was quick. The installers were friendly.